Join ANZ as a First Nations Customer Service Trainee working in the heart of Melbourne CBD! MEGT is partnering with ANZ to offer an exciting First Nations Customer Service Traineeship within a call centre environment while completing a Certificate III in Business . This is an Aboriginal and Torres Strait Islander Identified role .

This program aims to improve the under-representation of Aboriginal and Torres Strait Islander people in this industry and is an equal opportunity measure under section 105 of the Anti-Discrimination Act 1991.

About the Role As a Customer Service Trainee, you'll join ANZ's call centre team, assisting customers over the phone with a range of banking and service enquiries. You'll have the opportunity to:

Speak with customers over the phone and provide helpful service

Develop your knowledge of banking products and services

Learn how to navigate banking systems and technology

Resolve customer enquiries and use problem-solving skills

Develop strong communication and customer service skills

Learn how to confidently handle a range of customer situations

Support First Nations customers as you build your experience

Work towards meeting customer service and performance targets

Build valuable skills for a long-term career in banking The successful candidate will receive 10 weeks of structured training , including classroom learning, phone-based training and ongoing coaching and support. This will gradually build your knowledge of ANZ products, systems and customer service before joining the team.

What We're Looking For No previous call centre or banking experience We're looking for someone who can:

Communicate clearly and professionally with customers

Feel confident speaking with customers over the phone

Follow procedures and work well in a structured environment





Be interested in building a career in banking and customer service

Experience working with First Nations communities or customers would be highly regarded, but motivation and the willingness to learn are key . Why ANZ? This is more than just a traineeship - it's an chance to start building a career in banking.

You'll be supported by a strong team environment and have access to First Nations employee networks, mentoring and trainee peer connections throughout your journey. ANZ also offers opportunities to continue developing your career once you have completed your traineeship.

What Can You Expect

From MEGT?

Earn while you learn A nationally recognised qualification

Full-time employment and weekly pay

Personalised support and mentoring from MEGT

On-the-job training and development

Support throughout your traineeship

Valuable banking and customer service experience A potential pathway into a long-term career with ANZ

If you're ready to build your skills, gain valuable experience and take the first step towards a career in banking, we'd love to hear from you! Click "Apply Now" to submit your application. At MEGT, we enable people to start their careers through Apprenticeships and Traineeships and support large and small businesses to recruit, train and grow careers.

Our purpose is to provide life changing, lifelong learning and employment solutions for all. We invite you to be part of our story. By applying, you agree to receive information about other MEGT employment and education opportunities.

MEGT is committed to being a Child Safe Organisation and an Equal Opportunity Employer. We have zero tolerance of racism, discrimination, harm, or abuse. We have a culture that values safety, diversity, and inclusion and encourage all qualified applicants, including minorities, genders, protected veterans, Aboriginal and Torres Strait Islander peoples and individuals with disabilities to apply.

📌 Administrator Trainee - First Nations (Melbourne)
🏢 Amanda Clifford
📍 Melbourne