Advisor, Risk

•Service NSW Grade 7/8

•1 x Ongoing Full-Time

•Location – Sydney (Haymarket or Parramatta). In office presence is required as per DCS directive

•Salary range: The package includes base salary ranging from $109,166 – $128,706 plus employer superannuation contributions and annual leave loading

About The Team

Our Governance, Risk, Compliance and Safety team is a dedicated group of professionals committed to ensuring the highest standards of adherence to regulatory and strategic oversight within Service NSW. This dynamic team plays a crucial role in safeguarding Service NSW's integrity, trust, and fostering a culture of accountability and resilience.

The Risk team is comprised of experts in risk management, compliance and governance, and works collaboratively across Service NSW to provide support for comprehensive risk assessments, business continuity planning, and ensure measures are in place to comply with regulatory requirements.

Their proactive approach not only minimises exposure to potential risks but also enhances Service NSW's capability to respond effectively to unforeseen challenges. Through monitoring and advisory services, the team contributes significantly to the overall stability and growth of Service NSW within the Department of Customer Service.

About the Role

Are you ready to make a difference by helping shape positive governance, risk and compliance culture and capability?

In this role, you will advise and guide application of Service NSW’s governance and risk management frameworks to support important organisational and government priorities. Working closely with teams and stakeholders across the organisation you will support their adherence to governance and risk management requirements.

This includes supporting their identification, management, monitoring, and reporting of risks, and the administration of our risk management system for storing these risks. In addition,



this role supports the delivery of governance and risk management framework initiatives, to drive uplift in governance, risk and compliance culture and capability.

Key Responsibilities

Working as part of a broader team, you will:

•Play a key role in supporting the development, implementation and enhancement of the governance and risk management frameworks.

•Support the business to make well informed, risk-based decisions and ensure they are managing risk in their everyday work.

•Act as our stakeholders’ first point of contact for risk system support.

•This role also involves supporting initiatives that enhance the governance and risk management framework including uplifting culture and capability.

About You

You are a highly proactive and motivated person who is passionate about providing a high level of service and driven to make a difference in your workplace.

We're looking for someone who brings:

•Experience in risk management, governance, or compliance.

•Experience in working with governance and risk frameworks and are familiar with how they operate.

•Ability to communicate governance, risk and compliance concepts confidently.

•Strong stakeholder engagement skills and experience delivering workshops, training and support.

•Familiarity with risk systems and software is valued.

To apply:

Provide a covering letter (not exceeding 2 pages) and up-to-date resume (not exceeding 5 pages) that details your experience and how you meet the capabilities of the role.

Salary Grade 7/8,



with the base salary for this role starting at $109,166 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Jyostna Channamadhvuni via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Wednesday, 21 October 2026 @ 11:59 pm

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the chance to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

📌 Advisor, Risk (Sydney)
🏢 NSW Department of Customer Service
📍 Sydney