- Make a Real Difference
- Diverse and Fast-Paced Role
- Competitive Salary & Career Growth

Use your expertise to help Australians live independently while building a rewarding career.

Your new company

Hays Recruitment Townsville is proud to partner with a well-established, community-focused aged care provider committed to supporting older Australians to live independently and safely in their own homes. Due to continued growth, an prospect has become available for an experienced Home Care Package Case Manager to join a dedicated and client-centred team. Your new role

This is an exciting opportunity to take ownership of a diverse client portfolio while making a genuine difference in the lives of older Australians. Working closely with clients, families and service providers, you will coordinate personalised support services that promote independence, wellbeing and quality of life.

As a Case Manager, you will be responsible for:

- Conducting comprehensive client assessments and ongoing reviews
- Developing, implementing and evaluating individualised care plans
- Managing Home Care Package budgets and monitoring expenditure
- Assisting with financial reporting, budget tracking and client statements
- Coordinating services and liaising with healthcare professionals and support providers
- Monitoring client outcomes and adjusting supports as required
- Advocating for clients and assisting them to navigate the aged care system
- Providing education and support to clients and their families
- Maintaining accurate client records and documentation
- Ensuring compliance with Aged Care Quality Standards and relevant legislation

What you'll need to succeed To be successful in this role, you will have:





- Previous experience managing Home Care Packages (essential)
- Demonstrated case management experience within aged care, community care or a related health environment
- Strong knowledge of Home Care Packages and Aged Care Quality Standards
- Excellent communication, relationship-building and stakeholder management skills
- Strong financial acumen with experience managing budgets and interpreting client statements
- A client-centred approach with a strong focus on advocacy and service outcomes
- Exceptional organisational skills and attention to detail
- Experience and/or qualifications in Nursing, Allied Health or a related discipline (highly regarded)
- Current Driver Licence
- Current Blue Card (mandatory)
- Current NDIS Yellow Card (mandatory)
- Current National Police Check, or willingness to obtain
- Current First Aid and CPR certification, or willingness to obtain

What you'll get in return

- Permanent full-time position
- Monday to Friday work schedule
- Salary package of $85,000 - $95,000 Super, dependent on experience
- Autonomy to manage your own portfolio and build meaningful client relationships
- Supportive and team-oriented team environment
- Ongoing professional development and career growth opportunities
- Opportunity to make a meaningful difference in the lives of Australians by helping them maintain their independence at home

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to *****@Hays.com.au, or call Stacey Fear now on 617 4417 1139. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

📌 Aged Care - Case Manager (Townsville)
🏢 Hays Recruitment
📍 Townsville