Applications Analyst/n

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/n We are currently seeking a graduate Applications Support Officer to support our client's Applications Team within their Information Technology Services function./n

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/n This is an excellent chance for a recent IT or Information Systems graduate to build hands-on experience in application support, user access management, service desk operations, documentation and business systems while developing a strong understanding of local government technology environments./n

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About the Role/n

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/n Working closely with the Applications Team, you will provide day-to-day support for business applications and assist with the administration of systems, user access, service requests and application documentation./n

/n A key focus of the role will be supporting the administration of the Simplex property and rating system, maintaining accurate records and assisting with the triage and resolution of application-related support requests./n

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Key Responsibilities/n

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- Assist with the administration and support of business applications and ticketing systems.

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- Process and maintain user access requests in line with security and approval requirements.

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- Create, modify, review and deactivate user accounts.

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- Monitor, triage, categorise and assign application support tickets.

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- Provide first-level support and resolve routine application issues where appropriate.

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- Escalate complex issues to senior team members and vendors.

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- Assist with testing and validation of application changes, upgrades and enhancements.

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- Develop and maintain user guides, procedures, knowledge articles and support documentation.

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- Document business processes, system configurations and support procedures.

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- Conduct research into application functionality, best practices and emerging technologies.

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- Assist with analysis and research to support business improvements and Applications Team initiatives.

/n About You/n

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- Information Technology

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- Information Systems

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- Business Information Systems

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- or a related discipline.

/n You will also bring:/n

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- Strong written and verbal communication skills.

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- Excellent attention to detail and organizational skills.

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- Analytical and problem-solving abilities.

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- A customer-focused approach with strong interpersonal skills.

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- The ability to work collaboratively within a team.

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- Proficiency in Microsoft Office applications.

/n Desirable Experience/n

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- Exposure to enterprise business applications or local government systems.

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- Understanding of IT Service Management principles or ticketing systems.

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- Experience developing documentation or process maps.

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- Knowledge of user access management and information security principles.

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📌 Application Analyst (Melbourne)
🏢 Granite Internatioonal
📍 Melbourne