This is an excellent opportunity for someone with strong administrative, customer service and organisational skills who is looking to build their experience within the Australian Government.

About the Role

As an APS3 Case Officer , you will provide administrative, customer service and operational support while working across a range of tasks and engaging with internal and external stakeholders.

Key responsibilities may include

Providing professional customer service and responding to enquiries

Processing information and documentation accurately

Maintaining records and updating internal systems

Preparing correspondence and completing general administrative tasks

Liaising with internal teams and external stakeholders

Following relevant policies, procedures and guidelines

Identifying issues and escalating matters where required

Managing competing priorities and meeting deadlines in a fast-paced government environment

About You To be successful, you will ideally have:

Previous experience in administration, customer service, data entry or a government environment

Solid attention to detail and the ability to manage competing priorities

Good written and verbal communication skills The ability to follow policies, procedures and guidelines

Confidence using computer systems and business applications A professional, positive and customer-focused approach The ability to work independently while contributing effectively to a team A reliable and flexible attitude,



with a willingness to learn and adapt to changing requirements

Security Requirements

Australian Citizenship is essential

Baseline security clearance is preferred , or the ability to obtain one

What's on Offer?

APS3-level opportunity within the Federal Government

Brisbane-based role

Opportunity to gain valuable government experience

Supportive and professional team environment

Potential for contract extensions for the right candidates

If you are looking for your next opportunity and have strong administrative, customer service or processing skills, we would love to hear from you!

Who we are

At PERSOL , we connect people to meaningful work and growth. With decades of experience and a future-focused mindset, we're here to support your career journey.

We offer fresh opportunities, trusted guidance, and a people-first approach.

We're committed to creating a safe, inclusive, and respectful workplace that embraces diverse experiences, backgrounds, and perspectives. We strongly encourage applications from women, people of Aboriginal and Torres Strait Islander descent, and individuals from all communities.

Ready to make your next move? Apply now to join our team.

To learn more about life at PERSOL, visit persolaustralia.com Or follow us on LinkedIn at linkedin.com/company/persolapac for the latest updates and opportunities. Please click here to apply.

📌 Customer Service Officer - Brisbane
🏢 Aisha Sharif
📍 Brisbane