Are you a detail-oriented professional with a passion for delivering outstanding Customer Service? Adecco is proud to partner with a high-profile Federal Government client to recruit for a unique opportunities at the APS3 Level . We are looking for people with strong customer service experience, particularly in public-facing government services .

Ideal you will be confident communicators, capable of resolving complex enquiries with minimal supervision. You must also be able to manage challenging client interactions while adhering to departmental policies and protocols.

About Us

As one of the world’s leading recruitment agencies, we leverage our global presence to produce outstanding outcomes for the businesses and people we work with. And, with teams all across Australia, we can support you no matter where you need us.

Responsibilities The Customer Service Officer (APS3) , we are seeking candidates with strong customer service skills, excellent attention to detail, and the ability to work effectively within established procedures in a high-volume operational environment.

- Delivering courteous, efficient, and professional service at the front counter (e.g., interviews, enquiries, collections, and document legalisation), concierge, admin support, and phone enquiries.
- Communicating effectively with the public, colleagues, and management.
- Conducting quality assurance checks on documents before and after printing.
- Handling high-value, high-risk inventory securely and managing document spoilage/destruction per policy.
- Assisting with stocktakes of blank holdings.
- Operating printers and laminators,



including basic maintenance.
- Performing high-speed, accurate data entry, scanning, and document processing.
- Managing workload independently to meet performance targets.
- Performing general administrative duties, including records management, inbox monitoring, invoice payments, and liaising with stakeholders on refunds and returned documents.
- Collaborating as part of a team to meet operational goals.

Your Profile

- Excellent customer service skills, with empathy and emotional intelligence.
- Strong problem-solving abilities using sound judgment and risk awareness.
- Flexibility and adaptability to respond to changing priorities.
- A high level of discretion, confidentiality, and urgency.
- A positive, resilient attitude with a focus on achieving outcomes under pressure.
- The ability to work independently, manage time effectively, and meet deadlines.
- Proficiency in using business systems and technology to enhance service delivery.
- The capability to interpret and apply legislation, policies, and procedures.
- A mature, responsible, and reliable approach to work.
- Candidates must be adaptable, able to multitask, and shift focus as needed.

Australian Citizenship and a National Police Check are required prior to obtaining Baseline Security Clearance (preferred).

Contact

Feel free to reach out—I'm always happy to chat about the role and answer any questions. You can message me here on LinkedIn or contact me directly *****@adecco.com.au.

Looking forward to connecting!

Elisa Grame | Recruitment Consultant (Government)

Adecco

📌 Customer Service Officer (Hobart)
🏢 Adecco Australia Group
📍 Hobart