The Infection Prevention and Control (IPC) program supports the Commission’s work on the National Quality and Safety Health Service Preventing and Controlling Infections Standard and the national standards for primary and community care and aged care, and coordination of the National Hand Hygiene Initiative. The work of the IPC team includes development of national policies, guidelines and strategies to respond to healthcare-associated infections (HAIs) and promote effective use of HAI data and data from the Antimicrobial Use and Resistance in Australia surveillance program for patient safety initiatives to prevent and control AMR and HAIs.

The Project Support

Officer is responsible for ensuring the operation of the Commission’s online systems and the currency of supporting resources.

The successful candidate will be expected to:

1. Coordinate the operation of a help desk service, including daily ticket triage, escalation for second level support, helpdesk rostering, maintenance of user support portal and managing the use and subscription of online customer support software
2. Document and communicate how administrators and health professionals use the online systems for the purposes of system customisations, training and reporting. This may be done in the form of user journeys.
3. Maintain up to date user databases.
4. Provide support to system users and support and training to Commission staff, as required, about the operation of the online systems
5. Manage contracts and contract deliverables related to the online systems
6. Liaise with internal and external stakeholders about system operation and improvement
7. Coordinate and prepare regular help desk performance reporting
8.



Maintain the currency of support resources
9. Collaborate with other team members and other program teams within the Commission to support the work of the team, including providing administrative and secretariat support where necessary
10. Other duties as required which may include projects and providing assistance to the Commission’s corporate functions, such as assistance with reception duties.

The successful candidate will have:

- Demonstrated experience in managing high volume (>200k person) online customer management systems
- Demonstrated experience in managing online learning systems
- Demonstrated experience in systems mapping, including user stories and systems migration
- Able to effectively communicate verbally and in writing to clinical or student end users and IT vendors
- Demonstrated experience in providing effective systems training to others
- Able to produce online user support materials for a variety of audiences

To apply for this position, please complete and submit an application form through https://www.safetyandquality.gov.au/careers and upload:

- A CV summarising your relevant experience and qualifications
- A statement of claims explicitly addressing your suitability against each of the six selection criteria (no more than 100 words per selection criteria)

Candidates must be Australian citizens to be eligible to apply.

Please note: This position will be offered in a hybrid mode of office based (Sydney) and working from home, where operationally feasible. A regular weekly presence in the office is required.

Questions about the role can be directed to Jan Gralton (02) 7232 5687.

Closing date for applications is 11.59pm Australian Eastern Daylight Time (AEDT) Tuesday 27 October 2026.

📌 Project Officer, Infection Prevention and Control (Sydney)
🏢 Australian Commission on Safety and Quality in Health Care (ACSQHC)
📍 Sydney