Leading building services company seeks experienced Helpdesk and Schedulers to join their team

Your new company
Due to continued growth, an opportunity has become available for a highly organised Service Coordinator to join a leading building services organisation based in Port Melbourne.
This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys coordinating multiple moving parts, and takes pride in delivering exceptional customer service. Working within a supportive and high-performing team, you will play a key role in ensuring technicians, clients, and internal stakeholders remain connected and informed throughout the service delivery process.
The position will commence on a temporary basis with a strong view to permanent employment for the right person, offering long-term career opportunities within a well-established organisation that delivers technical services across commercial, industrial, healthcare, and critical infrastructure environments.
Your new role
Key Responsibilities

- Coordinating daily schedules for field technicians and subcontractors, ensuring resources are allocated efficiently and service delivery targets are achieved.
- Managing reactive and planned maintenance service requests from initial job allocation through to completion.
- Liaising with clients regarding job updates, technician attendance, service outcomes, and ongoing maintenance requirements.
- Creating and processing work orders through internal service management systems.
- Raising purchase orders and coordinating materials, equipment, and subcontractor requirements where necessary.
- Monitoring technician productivity, workload distribution, and schedule optimisation to maximise operational efficiency.
- Maintaining accurate service records, compliance documentation, and customer information.




- Assisting with invoicing, reporting, and general service administration activities.
- Building and maintaining strong relationships with clients, technicians, subcontractors, and suppliers.

What you'll need to succeed

- Previous experience in a Service Coordinator, Scheduler, Helpdesk Coordinator, Facilities Coordinator, or similar position.
- Excellent communication and stakeholder management skills with the ability to build rapport at all levels.
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
- High attention to detail and strong problem-solving abilities.
- Confidence using Microsoft Office and service management systems.
- A proactive, can-do attitude with a strong customer service focus.
- Experience within facilities management, HVAC, building services, trades, maintenance, security, or technical services environments will be highly regarded.

What you'll get in return

- Immediate start available.
- Temp-to-permanent opportunity with genuine long-term career prospects.
- Competitive hourly rate.
- Chance to join a leading building services organisation with an outstanding industry reputation.
- Supportive team culture backed by experienced leadership.
- Modern Port Melbourne office location.
- Varied and fast-paced role where no two days are the same.
- Exposure to major commercial, industrial, healthcare, and critical infrastructure projects across Australia.

What you need to do now
Please call Jessica Thatcher at Hays on and email applications to :
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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📌 Facilities Helpesk (CBD)
🏢 Hays
📍 CBD