Business Analyst -Contact Center Domain (Melbourne)

Business Analyst -Contact Center Domain (Melbourne)

15 Oct
|
XPT Software
|
Melbourne

15 Oct

XPT Software

Melbourne

Must Have Skills:

- Understanding of contact Center Cloud domain : Amazon Connect for Voice, Sierra.ai for Voice bots and Sprinklr for Chat Bot.

- Business Analyst skills
- Understanding of the Contact Center domain

Nice to Have Skills:

- enhancement of AI capabilities in our Contact Centre to service our customers

Detailed

Mandatory Skills

· 5+ years experience

· Understanding of the Contact Center domain

· Amazon connect

· Business Analyst skills

Responsibilities

· Interact with Business teams to gather Requirements.

· Interact with Implementation / Support teams to refine requirements

· Create required documentation to communicate requirements between project implementation and Business Teams.

📌 Business Analyst -Contact Center Domain (Melbourne)
🏢 XPT Software
📍 Melbourne

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