Business Operations & Systems Analyst

Position Reporting to: Director of Finance

Employment Type: Full-Time

Location: Hawthorn East and Hybrid

Salary: $90,000 - $95,000 super salary packaging

About The Cairnmillar Institute The Cairnmillar Institute is a not-for-profit provider of psychological services and higher education, with a 65-year history of supporting mental health and training the next generation of practitioners. We offer clinics, short courses, vocational training and accredited postgraduate programs in psychology, counselling and psychotherapy.

About the Role A focused mid-level role centred on core business analysis, process documentation and systems support. Working under the direction of the Director of Finance, you will drive requirements gathering, process improvement and systems integration across finance and operations functions at Cairnmillar Institute. You will be solutions-focused, identifying gaps in current workflows and delivering fit-for-purpose documentation, tools and procedures to improve operational efficiency and internal capability.

Key Responsibilities

- Review existing processes and identify opportunities to improve efficiency, controls and data integrity.
- Develop process maps, workflow documentation and Standard Operating Procedures (SOPs).
- Work with finance, clinic, school and HR teams to gather and document business requirements and develop functional specifications for system changes, including requirements relating to income, contractors and cost centres.
- Analyse existing business processes and system workflows across payables, clinic income, payroll, donations and credit cards. Identify inefficiencies,



data integrity issues and gaps in system functionality, and recommend system improvements.
- Prepare functional specifications, process maps, data flow diagrams and user procedures to support system improvements and integrations. Maintain an accessible documentation library for staff.
- Analyse and document integration requirements between MYOB, PayPal, Stripe, Employment Hero and the Paradigm school system.
- Liaise with software vendors and technical providers to implement solutions that meet business requirements.
- Design and develop dashboards and reporting tools using Power BI or similar platforms.
- Assist with data governance, compliance and business process controls.
- Facilitate stakeholder workshops and support organisational change initiatives.
- Deliver systems training and implementation support to staff.
- Coordinate facilities management improvements across multiple clinic locations.

About You To be successful in this role, you will bring:

- At least one year experience in business analysis, requirements gathering and process improvement.
- Bachelor degree or higher qualification in Business Analysis, Information Systems or a related discipline, or equivalent relevant experience.
- Experience working with financial and operational systems and integrations.
- Strong knowledge of platforms such as MYOB, Employment Hero, PayPal,



Stripe, or similar business systems.
- Experience creating process documentation, workflows and SOPs.
- Strong data analysis and reporting skills, including Power BI or comparable reporting tools.
- Excellent stakeholder engagement and communication skills.
- The ability to manage multiple projects and priorities simultaneously.
- Strong analytical thinking and problem-solving capabilities.
- An understanding of governance, compliance, privacy and data management principles.

Application closing date: 12 November 2026

To apply: Attach your CV and a brief statement outlining your interest, relevant skills, and experience to your application. Please refer to the full Position Description for detailed responsibilities and requirements.

Only shortlisted applicants will be contacted. A Police Check and Working with Children Check will be required from the successful applicant as a condition of employment.

Why join Cairnmillar:

- Hybrid work options and supportive environment
- Inclusive and collaborative team culture
- Opportunities for learning and development
- Purpose-driven work in a values-aligned organisation
- Salary packaging options available

Our organisation is committed to child safety. We have zero tolerance for child abuse. Applicants should be aware that we require working with children, police and reference checks.

Cairnmillar is an equal prospect employer committed to attracting and developing a diverse workforce that reflects the community it serves.

Company Overview

Please visit https://www.cairnmillar.org.au/about/careers-at-cmi/job-search/ for more information

📌 Business Operations and Systems Analyst (Hawthorn East)
🏢 The Cairnmillar Institute
📍 Hawthorn East