Business Support Officer Location: Melbourne CBD/n

Employment Type: Full-time, 12 Week Contract/n

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/n Join a fast-paced team supporting a government-funded assistance program, delivering high-quality administrative and customer service support to applicants and stakeholders. This role combines application processing, data entry, payment administration, and phone-based customer support./n

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Key Responsibilities/n /n

- Assess and process applications against program guidelines and eligibility criteria.

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- Verify customer, travel, accommodation, and payment information.

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- Maintain accurate records, case notes, and system updates.

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- Respond to customer enquiries via phone and email.

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- Resolve routine issues and escalate complex matters as required.

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- Ensure compliance with privacy, security, and recordkeeping requirements.

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- Contribute to continuous improvement and service excellence initiatives.

/n About You/n /n

- Robust customer service and communication skills.

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- Excellent attention to detail and data accuracy.

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- Experience processing applications, claims, payments, or similar administrative work.

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- Ability to manage competing priorities in a high-volume environment.

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- Comfortable using multiple systems, databases, and Microsoft Office applications.

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- Experience in government, healthcare, grants, concessions, or payment processing environments is highly regarded.

/n About the Role/n

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- $39.28 (inclusive of casual loading)

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- x30 positions

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- 12 weeks commencing Wednesday 23rd September

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- Police Check required within last 6 months /n
- On-site then opportunity to WFH once settled /n If you are an organised administrator with a passion for helping customers and delivering accurate outcomes, we'd love to hear from you./n

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At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community./n

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You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.

📌 Business Support Officer x30 (Melbourne)
🏢 Chandler Macleod
📍 Melbourne