- Maximum term contract until 30 June 2027
- Based in Aitkenvale
- Join the world’s largest humanitarian movement

About Red Cross Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.

About the role

Immediate Housing Response (IHR) provides short-term emergency accommodation and case management support to people experiencing or at risk of homelessness. This program aims to help people rebuild their lives and transition them from crisis to stable, long-term housing solutions.

In this position you will provide individualised support to clients to identify strengths and needs and assist in setting and attaining identified goals. You will conduct holistic assessments and collaborate with other agencies and organisations to source appropriate support for clients. In addition, you will also contribute to co-design processes and adapt and innovate ways of working to improve Red Cross's response to the needs of clients.

What you will bring

- Proven ability to provide high quality, specialist casework support and case management including holistic assessment of client needs and development of case plans.
- Demonstrated cultural competence and the ability to work with people from diverse backgrounds
- Proven ability to identify service gaps and manage complex cases within a context of competing priorities
- Demonstrated effectiveness in contributing to interagency collaboration and ability to lead collaboration, advocate and network with internal and external stakeholders (which can include statutory and law enforcement agencies)
- Proven ability to provide high-quality administrative support




- A current Driver’s licence and Working with Children Check are mandatory requirements for this role

Financial wellbeing: Access salary packaging perks via Maxxia, up to $15,900 for living expenses and $2,650 for meals and entertainment, helping maximise your take-home pay. Health & Wellbeing: Free flu vaccinations, access to the Headspace wellbeing app, and EAP Services via Converge International. Employee discounts available for: First Aid and Mental Health Courses, fitness memberships with Fitness Passport, and health services with Bupa and Medibank.

Career development: Ongoing learning, training, and professional development opportunities

Further information

This role is covered by the Social, Community, Housing and Disability Award – Level 4, salary from $ 92,286.48.

Applications close: 29 October 2026

For any enquiries, please contact Leah Aitchison on 0461 505 282

We encourage applicants to apply ASAP as we will be reviewing applications as they are submitted and may fill this role prior to the advertised closing date.

Whilst we appreciate interest in our roles, we will not be engaging with Agencies or Agency Candidates for this role.

Job reference 13884

Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with diverse lived experiences, abilities, genders, ethnicities, ages, and sexual orientations. We are a child safe organisation with zero tolerance of any harm to children.

Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities. Thank you for considering a career at Red Cross. We also have great opportunities to volunteer.

Click here to find out more.

📌 Case Worker - Immediate Housing Response (Townsville)
🏢 Australian Red Cross
📍 Townsville