Casual Administration and Customer Service Officers

Work with our Community Facilities and Tourist Parks teams to create welcoming, positive experiences for our community and visitors. We're looking to top up our casual pool with enthusiastic, proactive people who bring great customer service skills, strong verbal and written communication, confidence using technology, a collaborative approach to teamwork and a commitment to our organisational values.

At Wollongong City Council, we continuously strive to create an Extraordinary Wollongong for our community. We focus on the delivery of exceptional services, infrastructure and facilities for our community. Our aim is to work toward the community's goals in the Our Wollongong Our Future Community Strategic Plan 2035.

Wollongong is a great place to work, live and play! Together, our responsibility is to create an inclusive community where everyone is welcome, valued and belongs. Our strength is the diversity of our people.

We lead with courage, openness and curiosity and believe our employees are the key to our success. Learn more about us here.

Community Facilities Officer

Supporting Community Facilities across Dapto, Corrimal and Thirroul. This role requires availability to work the hours of 9:00am to 5:00pm Monday to Friday, you'll join a collaborative team dedicated to delivering excellent customer service, managing bookings and administration, supporting community groups, and support facility maintenance and improvement projects.

This role suits someone who thrives in a fast-paced environment and has strong communication skills, a friendly attitude and a commitment to excellent service. Experience in facility management environment would be beneficial.

From connecting with customers to keeping operations running smoothly, you'll make a real impact every day. Find out more about what we do here: Community Centres and Halls

This is a casual position. Salary from $46.90 per hour plus 25 % casual loading and superannuation.

(Salary will be assessed based on skills, experience)

Customer Service Assistants- Tourist Parks

Supporting our tourist parks at Bulli, Corrimal and Windang, you'll be part of a small, supportive team that helps keep operations running smoothly while delivering great experiences for our guests. This role requires availability to work across operational hours, generally between 8:30am and 6:30pm Sunday to Thursday, with extended hours to 7:30pm on Fridays & Saturdays and during peak periods. Minimum shift length is four hours.

This varied role suits someone who enjoys helping people, using technology,



and staying organised in a busy environment. You'll work independently at times, communicate confidently with a wide range of people in person, online and over the phone, and contribute to a positive team culture while living Council's values every day. Find out more about what we do here: Wollongong Tourist Parks

This is a casual position. Salary from $40.74 per hour plus 25 % casual loading and superannuation.(Salary will be assessed based on skills, and experience)

What you will be doing

Administration Support Officers - Community Facilities

- Coordinate facility bookings and community use
- Deliver exceptional customer service via phone, email and face-to-face
- Support community groups, hirers, internal stakeholders, and the general public from all backgrounds, fostering inclusive and accessible community spaces
- Manage administrative and financial tasks such as invoicing and reconciliations
- Monitor facilities, maintenance needs and compliance requirements
- Help keep our community centres operating efficiently and seamlessly
- Promoting facilities through marketing initiatives
- Ensuring compliance with Council policies, WHS standards, and licence agreements

Customer Service Assistants- Tourist Parks

- Welcoming guests and assisting with bookings, enquiries, and requests to ensure a positive and enjoyable stay-and making every visitor feel valued.
- Using booking systems, the phone and technology to manage customer enquiries and bookings.
- Handling payment transactions and processing them accurately and efficiently.
- Building positive relationships with customers through friendly, professional service.
- Working independently and using initiative, as this role often involves working solo while staying connected to the broader team that's ready to assist when needed.
- Focusing on customer priorities, managing multiple tasks efficiently, and remaining calm during busy periods or when resolving customer concerns

About you

You are a flexible, customer-focused professional who enjoys helping people and creating positive experiences. You communicate confidently, work well both independently and as part of a team, and are comfortable using technology in a busy environment.



You can work diverse shifts, including at short notice, to cover planned and unplanned leave.

You will bring

- Experience delivering excellent customer service.
- Strong verbal and written communication skills.
- Confidence using booking systems, digital tools and Microsoft Office.
- A collaborative approach and the ability to build positive relationships.
- Strong organisational skills, attention to detail and the ability to manage competing priorities.
- A commitment to Council's values of Respect, Integrity, OneTeam, Sustainability and Courage.
- Availability to work across multiple locations and operational hours, including weekends as required.
- A current Class C Driver Licence.

Why you'll love working at Wollongong City Council!

- True work-life balance

- Outstanding working conditions

- Career growth and recognition

We are committed to supporting your personal and professional development. Our initiatives include a reward and recognition program, corporate learning opportunities, study assistance, and leadership development programs to help you grow and succeed.
- Health, safety, and wellbeing

We prioritise a safe workplace for everyone, every day, everywhere. Our wellbeing programs support mental, physical and social wellbeing of our people to be at their best and include an Employee Assistance Program, skin and hearing checks and discounted gym memberships.

- A vibrant social culture

Join our Social Club for monthly activities, an annual trivia night, and fantastic Christmas events!

Participate and engage in meaningful work, and contribute to our extraordinary community, where together we make a difference.

For more information, click on 'Apply' to be redirected to Wollongong City Council's job vacancy page.

Applications close 11:59pm, Sunday 25 October 2026

We invite everyone to apply no matter your identity, you'll be welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, people who are culturally and linguistically diverse (CALD), people with disability and veterans.

Wollongong Council adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people in the community.

Applicants are required to undergo a rigorous employment screening process which will include Reference, Identity and Medical History Checks, and may also include a Nationally Coordinated Criminal History Check and Working with Children Check. Employment is subject to clearance of all these checks.

📌 Casual Administration and Customer Service Officers (Wollongong)
🏢 Wollongong City Council
📍 Wollongong