INSPIRED BY CURIOSITY. UNITED BY PURPOSE. COMMITTED TO YOU.

- Vacancy Number: 414
- Position Title: Enrolment Centre Advisor

Employment Type: Casual

Department: Student Acquisitions: Enrolment Centre

Location: Multi-Campus (as directed by the Manager)

Award / Agreement: Melbourne Polytechnic Academic and Professional Staff Agreement 2025 (PACCT)

Classification Level: Casual PACCT 4.1

Hourly Rate: $44.48 per hour

Applications Close: Wednesday, 28 October 2026

Job Summary

Provide high-quality, student-focused enrolment support and advice, guiding prospective and current students through the enrolment process and supporting a positive student experience.

Why You'll Love Working Here

Melbourne Polytechnic has delivered hands-on, future-focused education for more than 110 years. Our people play a vital role in supporting students, industries and communities across Victoria.

In this role, you’ll enjoy:

- Meaningful work that supports education, training, innovation and student success
- A supportive and collaborative team environment
- Flexible work arrangements, where applicable
- Exposure to diverse programs, systems and continuous improvement initiatives
- A values-driven organisation committed to inclusion, wellbeing and quality

About the Role

Reporting to the Enrolment Centre Coordinator, the Enrolment Centre Advisor provides high-quality, student-focused enrolment support and advice to prospective and current students, guiding them through the enrolment journey and supporting a positive and seamless student experience.

You will provide accurate information and specialist administrative support across the enrolment process, including enquiries and applications, pre-training review, training plans, eligibility, fees and payments, student records and related enrolment requirements. You will also assist students to navigate enrolment systems and processes and work collaboratively with academic and professional staff to resolve individual enrolment matters.

As a key customer-facing representative of Melbourne Polytechnic, you will engage with students and stakeholders across telephone, digital and face-to-face channels, contributing to broader student acquisition, pathway and engagement activities.

What You'll Do

- Provide specialist enrolment information, support and advice to prospective and current students, guiding them from initial enquiry through to enrolment
- Support enrolment activities including applications, pre-training reviews, Language, Literacy and Numeracy requirements, training plans, eligibility assessments, fees, payments and associated administrative processes
- Assist students to navigate enrolment technology and digital systems, identify individual needs and provide appropriate assistance or referrals to relevant Melbourne Polytechnic services
- Accurately process and maintain student enrolment information, file notes and records across Student Management, Customer Relationship Management and other relevant systems, ensuring data integrity and compliance with approved procedures
- Complete enrolment-related administrative activities, including eligibility processing, training plan requirements, fees,



payments and cash-up duties within required service timeframes
- Deliver responsive, professional and student-focused customer service across telephone, virtual appointments, face-to-face interactions, presentations, email, webchat and other approved communication channels
- Apply enrolment policies, procedures, government funding and regulatory requirements, exercising sound judgement and consulting or escalating individual student matters where required
- Collaborate with teaching, administrative, student support and Student Acquisitions teams to resolve enrolment issues, support student pathways and contribute to information sessions and student acquisition activities
- Identify opportunities to improve enrolment processes, systems and workflows, contributing to agreed improvements and consistent service delivery
- Share knowledge, provide practical guidance and support to colleagues and newly appointed Enrolment Centre Advisors, and contribute flexibly to team priorities during peak enrolment periods

What You'll Bring

- Demonstrated experience in a customer service setting, preferably within student enrolment, education, training or a comparable high-volume service environment
- Demonstrated commitment to delivering high-quality, student-focused customer service with a strong focus on achieving positive outcomes
- Strong written and verbal communication skills, with the ability to communicate clearly, professionally and respectfully across telephone, digital and face-to-face channels
- Demonstrated ability to communicate effectively with a diverse student cohort and adapt communication approaches to the needs, circumstances and cultural backgrounds of individual students
- Strong interpersonal skills, including empathy, patience and the ability to provide supportive service to students navigating complex administrative processes
- Demonstrated ability to interpret and apply policies, procedures and regulatory requirements and exercise appropriate judgement when resolving individual customer or student matters
- Well-developed problem-solving skills, with the ability to use initiative, identify issues and contribute practical solutions and improvements
- Demonstrated ability to work independently with limited supervision, organise and prioritise workload, meet deadlines and manage competing demands while maintaining high standards of customer service
- Demonstrated ability to analyse workflows and manage assigned tasks efficiently during periods of high service demand
- Experience using multiple corporate information systems and databases, including customer relationship management and student management systems or comparable systems




- Strong attention to detail and demonstrated ability to maintain accurate records and data integrity across multiple systems
- Demonstrated digital capability and confidence in learning and using new systems, technology and communication platforms
- Proven ability to establish and maintain effective working relationships and work collaboratively with colleagues and stakeholders to achieve team and student outcomes
- Demonstrated ability to identify opportunities to improve processes, systems and work practices and contribute constructively to continuous improvement
- Ability to share knowledge and provide practical guidance and support to colleagues and staff learning new processes
- Flexibility to support peak enrolment periods and changing operational requirements, including working outside normal hours where required

Qualifications & Mandatory Checks

Qualifications To be considered for this role, applicants must hold relevant qualifications and/or equivalent experience aligned to the requirements of the role, as outlined in the Position Description.

Mandatory Checks

Appointment to this position is subject to the successful completion of all mandatory employment checks.

You must hold, or be eligible to obtain:

- A valid Victorian Working with Children Check (Employee)
- A National Police Check
- Any other role-specific employment, regulatory or safety checks required for the position

How To Apply through Melbourne Polytechnic’s careers portal. You will be able to view the full Position Description and upload your documents online.

Please ensure you

- Complete all pre-screening questions
- Upload your CV and a brief cover letter (maximum 2 pages) outlining how your skills and experience align with the role

File Requirements:

- Maximum file size: 2MB per document
- Preferred format: PDF (Word .doc or .docx accepted)
- Avoid special characters in file names (e.g. ! @ # % *)

Please note: The relevance and suitability of qualifications will be assessed by the hiring manager as part of the selection process. Recruitment does not provide individual pre-assessments of qualifications prior to application.

What Happens Next

Our selection process may include:

- An interview (in person or via Microsoft Teams)
- Reference checks
- Employment and qualification verification

We aim to provide a respectful and timely recruitment experience for all applicants.

Questions?

For further information, please contact the Recruitment Team via [email protected]

Diversity and Inclusion

Melbourne Polytechnic is an equal opportunity and child-safe employer. We value the knowledge, skills and perspectives of Aboriginal and Torres Strait Islander peoples and strongly encourage applications from First Nations candidates. We also welcome applications from people with disability, people from culturally diverse backgrounds, women in underrepresented areas, and people of all genders, gender identities, sexual orientations and LGBTQIA+ communities.

Recruitment Agencies

Melbourne Polytechnic manages all recruitment directly. We do not accept unsolicited applications from agencies unless engaged through the State Purchasing Contract and with prior written approval.

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