Collins Street Surgery is seeking a friendly, professional, and reliable Casual Medical Receptionist to join our team at our well-established medical practice in Kalgoorlie, Western Australia. The role involves providing quality patient service and supporting the smooth operation of the practice reception.
Key responsibilities
- Welcome patients and provide friendly, professional service at reception
- Answer incoming phone calls and manage patient enquiries
- Schedule appointments and assist with appointment changes and cancellations
- Use Best Practice medical software to manage appointments and patient records
- Perform general administrative duties, including scanning, filing, data entry, and document management
- Process patient payments, Medicare claims, and private billing transactions
- Communicate effectively with doctors, practice nurses, and other team members
- Maintain patient confidentiality and follow practice policies and procedures
- Ensure the reception area remains organised and welcoming
About you
- Previous medical reception or general practice experience is preferred
- Knowledge of Best Practice medical software is an advantage
- Excellent verbal and written communication skills
- Strong customer service and patient-handling skills
- Good organisational skills and attention to detail
- Ability to multitask and work efficiently in a team environment
- Qualified, approachable, and compassionate manner
- Reliable, flexible, and willing to work according to the practice roster
About us
Collins Street Surgery is a well-established medical practice in Kalgoorlie, Western Australia, providing quality healthcare services to the local community.
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