RACT is Tasmania’s largest mutual, with more than 230,000 members, we've been part of the Tasmanian community for over 100 years. We are here to support and serve our members and broader community and be Tasmania's shoulder to lean on and voice when it matters. Our values guide everything we do: Engage with Heart, Unleash Potential, Walk the Talk and Together we Thrive.

About the role

We have an exciting opportunity within our Claims Home Team for a dedicated administration professional adept at processing high volumes of work accurately and efficiently, and who enjoys engaging with a diverse range of people. This is a part-time fixed term contract role (22.5 hours per week) for a 12-month period due to parental leave.

Reporting to the Claims Management Team Leader (Home), you will be responsible for providing administrative support to the Claims Management team, as well as the wider Home Claims team, by completing a range of tasks such as allocating incoming mail and email, processing a large number of payments and estimates from external suppliers and inbound and outbound calls to various parties such as suppliers, contractors and members providing an exceptional quality of service.

We’re looking for a resilient, empathetic and exceptional communicator with experience in customer service administration and insurance. We welcome applications from experienced professionals as well as recent university graduates looking to start their careers. While prior industry experience in insurance claims is highly regarded, it is not essential.

The hours of work are between 8:00am and 5:30pm Monday to Friday (no weekends). The role is predominately office based, but there is some flexibility to work from home. Days and hours can be discussed during the interview process.

Key responsibilities





- Providing exceptional customer service in inbound and outbound calls to various parties such as suppliers, contractors and members.
- General administration functions ensuring timeliness and accuracy of data entry to required quality standards.
- Processing a large number of payments and estimates in line with departmental procedures and RACT Insurance delegated levels of authority.
- Update claim estimates in PURE to accurately reflect ongoing claim costs.
- Process system uploads, handle and attach incoming mail, outgoing mail and email, ensuring it is delivered to the correct department in a timely and efficient manner.
- Ensure that sensitive documents and complaints are escalated and/or handled appropriately and efficiently as per RACT Insurance departmental procedures.
- Understand RACT's WHS policy and procedure framework and ensure compliance within your work area to always operate with a safety focus.
- Actively contribute to a vibrant, collaborative team focused environment.

About you

- Well-developed customer service skills, with highly developed communication and interpersonal skills, with the ability to interact with people at all levels.
- High level of computer literacy, particularly with common office applications.
- Ability to analyze information and make effective decisions.
- Exceptional attention to detail and accuracy with processing tasks.
- Excellent time management and organisational skills.




- Ability to achieve outcomes with minimal direct supervision, but also as part of a high functioning team.
- The ability to collaborate effectively as part of a supportive and high-performing team.
- A positive attitude, willingness to learn, and commitment to continuous improvement.

At RACT, we’re not just a workplace – we’re a community. When you join our team, you become part of something bigger. Your ideas and the work you do will help shape our community and setting. Why you'll love working with us:

- Staff discounts: Enjoy significant discounts on RACT home and car insurance, and free Ultimate Roadside Assistance.
- Wellbeing leave: Three days of Wellbeing Leave available per year that can be used however you wish.
- Superannuation matching: For every dollar you contribute to your superannuation, we’ll match it up to 2%.
- Career growth: we invest in your development because your success is our success.
- Flexible work: balance your life commitments with a flexible working setting.

By joining RACT you'll be a part of an inclusive culture that celebrates diversity – every individual is valued and respected. We invite people from all backgrounds, lifestyles and abilities to apply. Ready to join RACT? We would love to hear from you!

Please reach out to [email protected] if you have any questions about this role or working with RACT. If you require any adjustments to take part in our recruitment process, please let us know.

Please submit your applications by 8.00am Monday 26 October 2026. We’ll be reviewing applications as they come in, so if you’re interested, we’d love to hear from you sooner rather than later.

*RACT may use AI-assisted tools as part of our recruitment process.

📌 Claims Administration Officer (Hobart)
🏢 RACT
📍 Hobart