Claims & Dispute Resolution Specialist | 6+ month

Sydney| Hybrid

Elevate is partnering with a leading Australian financial services and insurance organisation seeking experienced professionals to support its Claims, Complaints & Dispute Resolution function. This is an excellent opportunity for professionals with insurance, financial services, dispute resolution, complaints handling, and regulatory experience to join a high-performing team on an initial contract basis.

We are interested in speaking with:

- Lawyers with insurance disputes, financial services litigation, regulatory, or AFCA experience.
- Claims Managers with expertise handling complex claims and escalated complaints.
- Complaints & IDR Specialists experienced in customer dispute resolution and regulatory complaint management.

Key Responsibilities:

You will play a key role in managing and resolving complaints, supporting dispute resolution activities, and ensuring compliance with Australian regulatory obligations and industry standards. Also -

- Manage and investigate customer complaints and disputed claims matters.
- Support Internal Dispute Resolution (IDR) processes from intake through resolution.
- Prepare submissions, responses, and supporting documentation for AFCA matters.
- Liaise with internal stakeholders, external counsel, regulators, and customers.
- Review claims files and identify legal, regulatory, and operational risks.
- Draft correspondence, settlement documentation, and dispute-related communications.
- Support remediation activities and implementation of complaint outcomes.
- Ensure compliance with relevant financial services, insurance, and consumer protection obligations.




- Maintain accurate records and reporting across complaints and dispute resolution matters.
- Partner closely with development, commercial, procurement and project teams to support project objectives.

About You

We are looking for

- Admitted lawyer in Australia (preferred) with 5+ PQE or Claims Managers / Complaints Specialist with similar years of experience.
- Strong understanding of IDR frameworks and complaint handling obligations.
- Exposure to AFCA matters highly regarded.
- Experience in insurance litigation, insurance disputes, financial services disputes, regulatory investigations, or AFCA matters.
- Strong drafting, negotiation, and stakeholder management skills.

Why Join?

This is an excellent Opportunity to work with a leading Australian organisation. Exposure to complex claims, complaints, dispute resolution matters along with flexible contract opportunities across multiple experience levels.

If you have experience in claims handling, complaints management, dispute resolution, insurance litigation, IDR, or AFCA matters, we'd love to hear from you.

To Apply:

If you are qualified, interested, and available, please send the following to

Jerome Dupuy– [email protected]





- Your updated/ most recent resume *please ensure it has your email address and phone number.
- An email stating how your experience relates to the requirements above.

About Elevate

Elevate’s global Community of Talent is made up of highly qualified lawyers and legal professionals with solid technical training and experience drawn from leading law firms and law departments. We provide an unparalleled platform for talent to work with innovative companies and law firms around the world in a variety of exciting and challenging roles. We pride ourselves on respecting your individuality and choice of career, allowing you to bring your very best to each role, to continue to develop your experience, expertise, qualified network, and voice, and be supported with a package of benefits tailored to your needs!

Join a world where legal and business teams achieve incredible outcomes, together.

Diversity and Inclusion Policy

Equitability and Inclusion are critical to ElevateFlex’s success. As The Law Company, changing the legal business landscape, we know a diverse, inclusive work culture is at the heart of attracting, retaining, and celebrating the industry’s most talented people. We empower our employees to bring their whole selves to work because we know that diversity of experience and perspective drive innovation and is simply positive business.

As a strong proponent of diversity, equitability, and inclusion, ElevateFlex is committed to hiring diverse candidates from all backgrounds. We invite you to apply to become part of the ElevateFlex Team – help us change the legal business landscape.

📌 Claims & Dispute Resolution Specialist (Sydney)
🏢 Elevate
📍 Sydney