Community Experience Manager – ADHD Assist (voluntary)

Role Overvie The Community Experience Manager plays a central role in building a protected, engaging, and trusted digital setting for members of the ADHD Australia community on ADHD Assist. This role goes beyond moderation. It is responsible for cultivating psychological safety, supporting meaningful engagement, and ensuring members can easily access high-quality, evidence-informed resourc e

.

The position combines community leadership, member/customer experience design, and volunteer coordinatin.

Core

P urose To create a structured, supportive, and valuable ecosystem wherememers:

- Feel understood, respected, and not udged
- Can easily find trusted and relevant reources
- Experience regular progress and smll wins
- Remain engaged ver time
- Move from overwhelm to clarity a nd practial action
- Psychological

S afety andModeration

Respnsibilities

- Review pos t s and commets regularly
- Moderate discussions in line with communty guidelines
- Address misi n formation andunsafe content
- Escalate safeguarding concern wher e required
- Wecome new members
- Model calm, respectful, and incluive communication

This function is critical in a community where members may shar epersonal and senitive expe ri ences.
- Onboading and Orientation The first week of a member’s experience is critica l forlong-term engageent.

Responsibilities

- Monitor usage reports and convert any new members that are

‘

stuck’ in onboarding hrough email follow ups

- Send welcom messages to new me m bers
- Guide members tokey resources, inclu d ing o Introductory playlsts o Resource cllections o Relevant groups
- Encourag e early participation – find ays to track thisif possible
- Support member to complete p r ofile interests
- Maintain an promote a “Start Here” pathway





Thisrole ensures members are suppoted without feeling overwhelmed.

3.

Use member signals to inform Conent Curation and Resource Library The Community Manager uses signals from the members to identify which content themes and resources are in greatest demand and liaises with the Editor in Chief and

Editorial teams t set content resurce product io n.

Responsibilities

- Maintain rganised and well-tagged collections

Highlight seasona l or timely content
- Coordinate withEditorial team to upload recent materials
- Produce regular resource spotlights with @everyoneposts in the ADHD Assist

Community feed

This ensures the platfom remains current, credi b le, and useful.
- Community Engagemen, Moderation, and Conversation Leadership

This is the most critical responsibilty for AD

H

D Assit Community Manager role.

Responsiblities

- Publish regular discussion prompts
- Facilitate themed conversations wi th support from roviders, Partners, and ADHD ustr al ia Board
- Support expert Q&A; sessions
- Ecourage peer-to-peer learning and story sharing
- Monitor community feed for any breach of the member cnduct s tandards and action as soon as practical.
- Esclate any moderation queries to the executive team

These at i vities strengthen belonging and shred learning.

. Engage m ent and Insight Reporting

Responsib ilties

- Monito key engagement indictors, including:

o Active users o Plylist completion o R e source usage o Group paticipation
- Identify patterns nd areas of disengagement




- Conduct regular member surveys
- Monitor and respond to general member inquiies wi t hin ADHD Assist or the ADHD-assist@ shared email box.
- Prpare periodic insight reports for ADHDAustralia Boar d papers
- Recommend improvements base on data

This enables vidence-informedco mmu nity development.
- Stakeholder Liaison

Responsibilities

Maintain regular communicati o n with ADD Australia Executive team
- Gather andsynthesise membr feedback
- Surface platform and conten t improvemnt opportunities
- Support coordination of campaignsand nitiatives
- Assist with sponsor or partner activities where rlevant The rol e acts as a bridg between membersand the organisation.
- Events and icro

-

Programming

Responsibilities

- Coodinate online events and sessions
- Spport guest speakers and facilitators
- Hot workshops and discussionforums
- Manage recordingsand follow-up r e sources
- Support targeted group (e.g.

pa rents, young adults)

These activitis help sustain cmmunity momentum.

8. Plafo r m Management and Quality Assurance Responsibilities

• Approve and manage groups • Archive inactive or outdated content

- Mintain consistent tagging and organisation
- Updae featured c o ntent and announcements
- Ensure the platform remains lear and accessible

Good platorm hygiene is essent ia l for accessibility and engaement.

Required Skills and Experience

- High le vels of epathy and emotional intelligence
- Uderstanding of ADHD (lived or professio na l xperience)
- Strong written communication skills
- Ability to communica te calmly and learly
- Basic data and analyticsliteracy – digit al product/marketing experiece (desireable)
- Strong organisational capability
- Capacity tomanage boundarie and workload
- Experience in community, education,

📌 Community Experience Manager - ADHD Assist (Australia)
🏢 ADHD Australia
📍 Australia