Community Worker (ANZSCO 411711) – Full-Time

Employer: My Companionship

Position Title: Community Worker

ANZSCO Code: 411711

Employment Type: Full-Time

Working Hours: 38 hours per week

Location: Subiaco, WA, Australia

Salary: AUD $81,000 per annum plus superannuation

About My Companionship

At My Companionship, we are committed to providing compassionate, personalised home care services that promote the independence, dignity, safety, and well-being of our clients. We work closely with clients, their families, carers, and healthcare professionals to deliver reliable, individualised support.

We are seeking a dedicated, organised, and client-focused Community Worker to support clients in accessing appropriate community care and welfare services. The successful candidate will help identify individual needs, coordinate support arrangements, build positive relationships with clients and their families, and work collaboratively with internal teams and external service providers to improve client well-being and independence.

Position Description The Community Worker will support clients by identifying their care and community support needs, coordinating appropriate services, facilitating referrals, monitoring ongoing support arrangements, and assisting with the onboarding of new clients. The role involves maintaining client relationships, coordinating carers and support workers, monitoring service delivery and funding arrangements, and ensuring that clients receive appropriate assistance based on their individual circumstances and preferences.

Key Duties and Responsibilities

- Client Relationship Management: Build and maintain regular contact with clients and their families to understand their needs, preferences, goals, and ongoing support requirements.
- Needs Assessment and Support Planning: Gather relevant client information, identify individual care and community support needs, and coordinate appropriate services based on each client's circumstances and preferences.
- Community Service Coordination: Assist clients in accessing suitable community services, welfare support, healthcare professionals, and other relevant service providers.
- Client Budget Monitoring: Monitor client budgets and available funding arrangements to help ensure that services are planned appropriately and remain within approved funding limits.
- Carer and Support Worker Coordination:



Liaise with the rostering and operations teams to coordinate suitable carers and support workers based on client needs, preferences, availability, and continuity of care.
- Prospective Client Meetings: Meet with prospective clients and their families to discuss their support needs, explain available services, gather relevant information, and identify appropriate assistance options.
- Client Onboarding: Coordinate the onboarding process, including collecting relevant documentation, confirming funding and service requirements, arranging care plans, and working with internal teams to organise service commencement.
- Referrals and External Liaison: Facilitate referrals to relevant healthcare professionals, community organisations, allied health providers, and other service providers when additional assistance is required.
- Monitoring Client Progress and Services: Maintain contact with clients, follow up on service delivery, identify changes in circumstances or support needs, and coordinate adjustments where appropriate.
- Client Advocacy and Issue Resolution: Assist clients and families with service-related concerns, communicate their needs to relevant teams, and help resolve issues in a timely and professional manner.
- Documentation and Record Keeping: Maintain accurate client records, support plans, service agreements, communication notes, and other relevant documentation in accordance with organisational procedures.
- Team Collaboration: Work closely with management, administration, rostering, carers, support workers, and external stakeholders to ensure effective coordination and continuity of services.
- Service Quality Improvement: Identify opportunities to improve client experiences, community access, service coordination, and the quality of support provided.
- Administrative and Reporting Responsibilities: Complete relevant reports, follow up on outstanding documentation, maintain up-to-date client information, and support the effective delivery of community services.

Essential Requirements





- Education: A Bachelor's degree or higher in related fields.
- Relevant Experience: One year or more of professional experience in community services, client support, care coordination, case management, welfare services, or a related field.
- Communication Skills: Strong verbal and written communication skills, with the ability to communicate effectively with clients, families, colleagues, and external service providers.
- Organisational Skills: Excellent time-management and organisational skills, including the ability to manage multiple clients and competing priorities.
- Interpersonal Skills: Strong relationship-building, problem-solving, and conflict-resolution abilities.
- Documentation Skills: Ability to maintain accurate records, handle confidential information appropriately, and follow organisational procedures.
- Teamwork: Ability to work independently and collaboratively with clients, families, colleagues, and external stakeholders.
- Professional Approach: A compassionate, proactive, and client-focused approach to supporting individuals and their communities.

Desirable Attributes

- Knowledge of Australian community services, aged care services, and relevant welfare support programs.
- Understanding of Home Care Packages and the Support at Home program.
- Experience coordinating referrals, client onboarding, support workers, and ongoing service reviews.
- Familiarity with electronic care management systems and digital documentation platforms.
- A strong commitment to promoting client independence, social inclusion, dignity, and well-being.

Employment Conditions This is a full time position based in Subiaco, Western Australia, requiring 38 hours per week. The successful candidate will support clients in accessing appropriate community services, coordinate support arrangements, maintain qualified relationships, and work collaboratively with the wider team to promote positive client outcomes.

How to Apply

If you are passionate about community services, client advocacy, and helping people access the support they need to live with greater independence and well-being, we encourage you to apply.

Please submit your updated CV and a cover letter outlining your relevant qualifications and experience to [email protected].

Pay: $81,000.00 per year

Work Location: In person

📌 Community Worker (ANZSCO 411711) (Subiaco)
🏢 My Companionship
📍 Subiaco