About the Opportunity/n

/nOur client is a leading provider of customer engagement and business technology solutions, supporting some of Australia's most recognised automotive, retail and service-based organisations. Due to continued growth, they are seeking an enthusiastic and customer-focused Customer Contact Centre Consultant to join their high-performing team./n

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/nThis role is ideal for someone who enjoys speaking with people, thrives in a fast-paced workplace, and takes pride in delivering exceptional customer experiences. You'll be engaging with customers on behalf of a range of well-known brands, helping to strengthen customer relationships, improve satisfaction, and identify valuable sales and service opportunities./n

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/nThe Role As a Customer Contact Centre Consultant, will be 2 - 4 days a week and you will be responsible for conducting outbound customer contact campaigns via phone and email, following client guidelines and established quality standards./n

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/nSuccess in this role requires strong communication skills, attention to detail, the ability to navigate multiple systems simultaneously, and a genuine passion for providing a positive customer experience./n

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Key Responsibilities/n /n

- Conduct outbound customer calls on behalf of clients

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- Follow campaign scripts and client requirements accurately

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- Record detailed and accurate customer interactions and feedback

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- Achieve daily productivity and performance targets

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- Maintain high standards of data accuracy,



spelling, and grammar

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- Build rapport with customers and represent client brands professionally

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- Actively listen to customer needs and capture relevant information

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- Participate in ongoing coaching, quality assurance reviews, and training sessions

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- Contribute to process improvements and administrative tasks as required

/n About You To be successful in this role, you will have:/n

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- Previous experience in a contact centre, customer service, telesales, appointment setting, or similar role

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- Exceptional verbal and written communication skills

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- A professional and friendly phone manner

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- Strong listening and rapport-building abilities

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- Excellent attention to detail and data entry accuracy

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- Confidence working across multiple systems and applications simultaneously

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- A positive attitude towards feedback and continuous improvement

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- Strong organisational skills and the ability to manage competing priorities

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- Demonstrated ability to meet or exceed performance targets

/n At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community./n

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You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.

📌 Contact Centre Consultant (Syndal)
🏢 Chandler Macleod
📍 Syndal