Contact Centre Operator - Parramatta, NSW/n

/n The Opportunity/n

/n Provide high-quality customer support and assistance across a range of government service enquiries. This role offers the opportunity to deliver exceptional customer experiences, resolve enquiries efficiently and support accessible service delivery through a customer-focused contact centre environment./n

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What You'll Do/n

/n • Deliver professional and customer-focused support across multiple communication channels./n

/n• Research, analyse and resolve customer enquiries or escalate matters through appropriate channels./n

/n• Maintain accurate customer records and update databases in line with service delivery processes./n

/n• Provide advice and assistance to help customers access products, services and information./n

/n• Record and manage customer complaints while ensuring timely and effective resolution./n

/n• Contribute to continuous improvement initiatives by identifying opportunities to enhance processes and service delivery./n

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What We're Looking For/n

/n • Customer service experience within a contact centre, administration, retail or similar setting./n

/n• Excellent written and verbal communication skills with strong customer service capabilities./n

/n• Ability to manage challenging customer interactions while maintaining professionalism and compliance requirements./n





/n• Solid attention to detail with the ability to complete high-volume administrative tasks accurately./n

/n• Intermediate computer skills, including proficiency with Microsoft Office, Outlook and Teams./n

/n• Ability to work rotating shift patterns, including weekends and public holidays, within a 6am–10pm roster./n

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Why Apply/n

/n • Join a customer-focused role supporting essential government services./n

/n• Build experience delivering high-quality service outcomes in a busy contact centre workplace./n

/n• Develop your skills across customer support, systems, administration and problem solving./n

/n• Work in a role that values communication, accuracy and continuous improvement./n

/n• Opportunity to transition to a hybrid arrangement following successful completion of training./n

/n• Be part of a team focused on making services easier and more accessible for customers./n

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Role Details/n

/n • Location: Parramatta, Sydney, NSW./n

/n• Working arrangement: Onsite, with hybrid arrangement considered after training period./n

/n• Contract duration: 11/11/2026 – 24/03/2027./n

/n• Hours: 7 hours per day, 35 hours per week./n

/n• Roster: Rotating roster between 6am–10pm, Monday to Sunday, including public holidays./n

/n• Rate: $37.50 per hour plus super./n

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How to Apply/n

/n If you are interested, please apply with your CV or contact Lucy Holmes at [email protected] or 0402 431 296.

📌 Contact Centre Operator (Sydney)
🏢 Corroboree Talent
📍 Sydney