About the role

Reporting to the Operations and Impact Manager, with dotted-line accountability to key organisational leads, you will manage membership administration, CRM data and digital engagement activities. This is a varied, hands-on role for someone who enjoys improving data quality, supporting colleagues to use systems confidently, coordinating digital communications and turning engagement data into practical insights.

Key responsibilities

- Manage day-to-day administration of Microsoft Dynamics 365 and maintain accurate, complete and current CRM data.
- Identify and resolve duplicate, inconsistent or incomplete records, and document clear data-entry standards and processes.
- Lead data cleansing and preparation for migration to HCCWA’s new CRM, and support configuration, testing and issue resolution.
- Coordinate membership administration, records and member communications.
- Maintain and segment email distribution lists and support the delivery of approved digital campaigns and newsletters.
- Monitor membership and engagement data, produce reports and recommend practical improvements.
- Provide clear, practical CRM training and support to staff.
- Help streamline information-management processes across CRM, SharePoint and Teams.

About you

- You will bring:
- Experience in CRM, database or membership administration, supported by strong quantitative, analytical and advanced Microsoft Excel skills.
- Demonstrated ability to maintain data quality and establish clear data-entry conventions, processes and standards.
- Excellent organisation, accuracy and attention to detail, with the ability to manage competing priorities and work with limited supervision.
- Experience with email marketing or digital communication platforms, including distribution-list management and campaign coordination.
- The ability to analyse engagement data, identify trends and translate findings into practical recommendations.




- Well-developed written and verbal communication skills and confidence supporting people with varying levels of technical experience.
- The ability to build productive relationships and handle membership and stakeholder information confidentially and responsibly.

Experience with Microsoft Dynamics 365 is highly regarded; however, demonstrated ability to quickly learn CRM and digital communication systems will also be considered. Knowledge of data governance and privacy, or a relevant qualification, would be advantageous.

About us HCCWA is an independent, community-based organisation that has represented the consumer voice in health policy, planning, research and service delivery since 1994. We work to uphold consumers’ rights, provide individual advocacy and ensure diverse lived-experience voices drive positive change in health and healthcare.

Why join HCCWA?

- Contribute to an organisation that amplifies and champions the voices of WA health consumers.
- Use your data, systems and communication skills to create practical organisational impact.
- Work in a collaborative, values-led workplace committed to equity, inclusion, compassion, courage, care and integrity.
- Flexible work, career development, salary packaging and other employee benefits.

Employment requirements The successful applicant must have the right to work in Australia and hold, or be able to obtain, a National Police Clearance and Working with Children Check.

How to apply

Select Quick Apply at the top of this page and submit:

- Your current résumé – no more than 4 pages.
- A cover letter (no more than 2 pages) outlining your interest in the role and how your experience aligns with the key requirements.

Applications close: Monday 26 October, 8am Enquiries: Mala Naidoo, Executive Officer Governance and Operations, [email protected]

HCCWA values equity and inclusion and welcomes applications from people with diverse backgrounds, identities and lived experiences.

📌 CRM, Membership and Digital Engagement Officer (Mount Lawley)
🏢 Health Consumers' Council
📍 Mount Lawley