Bluelink, L'art de la Relation.

Bluelink is a global leader in customer experience management and a proud subsidiary of Air France-KLM. With a presence in Sydney since 2009, our multicultural team supports prestigious international brands across the Asia-Pacific region.

At Bluelink, we believe in making customer relations an art—creating meaningful human connections through empathy, innovation, and service excellence. Join us and be part of a dynamic, inclusive, and rewarding work environment in the heart of Pyrmont.

The Role:

We are looking for Customer Contact Officer to join our team to offer exceptional customer service and sales on behalf of our client to its customers in Australia and New Zealand via multi channels on calls, emails, and chat. This is a 5-month contract starting in November 2026 until April 2027 and has the potential to extend to permanent contract afterwards.

Provide information on and assistance to the customers, but not limited to:

- Reserve, issue and modify airline tickets
- Accommodation reservations
- Manage customer accounts
- Sell products and follow up on sales
- After sales support and maintenance advice
- Complaints handling

How will you make yourself a perfect fit?

- Excellent spoken and written English
- You are passionate,



highly motivated and enthusiastic individual keen on selling a holiday experience
- You love talking to people about Travel and helping them organise their dream holidays
- Good interpersonal skills
- Customer service and sales oriented
- Ability to multi-task in a fast-paced environment
- Good organisational skill and attention to detail
- Computer skills and literacy essential

So why join BlueLink?

- Hybrid work available following training period (2-3 months)
- Recognized and rewarded with a monthly performance bonus/incentive
- Retention bonuses to recognize length of service
- Paid day off for your Birthday (T&C; applies)
- Staff travel benefit and discount (T&C; applies),
- Great opportunity to kick-start your career representing well-known brands
- Full comprehensive training program
- Be part of our multicultural team in a fun, supportive environment
- Located in Pyrmont (Darling Harbour), a 5 minute walk from City Centre and access via Lightrail

Job Types: Full time, Part-time, Permanent, Casual

Pay: From $28.59 per hour

Benefits

- Referral program
- Work from home

Work Location: Hybrid remote in Pyrmont NSW 2009

📌 Customer Contact Officer - Travel Industry (Pyrmont)
🏢 Bluelink International Australia
📍 Pyrmont