About the role

MWL is seeking a Customer Experience Lead and Stylist to join our Gold Coast Head Office. This role is ideal for a warm, highly organised individual who thrives in a fast-paced environment and takes pride in delivering an exceptional bridal experience at every touchpoint.

Key responsibilities

- Manage the day-to-day inbox and support our boutiques globally as the key link between Head Office and the team

- Convert online enquiries into boutique appointments and sales across dresses, accessories and cleaning

- Deliver one-on-one boutique bridal appointments, building genuine, trusting relationships with each bride

- Manage accessories sales, orders, shipments, returns and exchanges

- Resolve bride concerns with empathy and a solutions-first mindset

- Provide boutique admin support, including Gold Coast back of house

About you

- Background in customer service or sales within a luxury or fashion brand

- Strong selling skills,



with a natural ability to understand a bride's needs, build trust and guide her confidently to the right dress

- Confidence converting enquiries into appointments and closing sales online and in boutique

- Highly organised, with solid attention to detail and written communication

- Proficient in Outlook; Shopify experience preferred

- Calm, polished and adaptable under pressure

- Naturally warm, personable and love working with people

- Communicate clearly and with high emotional intelligence

- Love bridal fashion and helping brides find the one

The Important Bits

Location: Head Office, Gold Coast

Availability: Sunday - Thursday roster

Salary: Competitive salary generous commission The team: Join a passionate team within a growing international bridal brand

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🏢 Made With Love Bridal
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