/n Help Us Shape the Future of Aged Care /n If you’re great with people, skilled at guiding clients towards great care outcomes, and love solving problems – this could be the opportunity for you. /n /n Trilogy Care is growing fast and we’re looking for empathetic, curious, and capable people to join us on our journey. This is your chance to be part of a rapidly expanding organisation where your work truly makes a difference every day. /n /n Role Overview /n As an Accounts Support Partner, you will be the first point of contact for all accounts-related inquiries from our Clients and Service Providers. Every call presents a unique challenge, requiring you to assess the needs of the caller, navigate investigation pathways, and provide resolutions in line with business guidelines and compliance standards. /n /n What You’ll Do /n /n

- Handle high-volume inbound calls and enquiries in a structured support environment, ensuring every interaction is timely, professional and client-focused

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- Be the first point of contact for clients requiring assistance with invoices, account statements, payments, and reimbursements

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- Manage client accounts by identifying discrepancies and resolving billing or payment issues efficiently and accurately

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- Deliver outstanding customer service through prompt, clear communication across phone and email

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- Build meaningful client relationships by understanding client needs and providing tailored, solution-focused support

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- Collaborate with internal teams to resolve complex queries and ensure seamless account management and an exceptional customer experience

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- Use multiple systems and CRM platforms while maintaining accuracy, speed and attention to detail

/n /n /n What You’ll Bring /n /n

- Recent contact centre experience, confidently handling high-volume inbound calls

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- Excellent communication and active listening skills, with a customer-first mindset and positive attitude

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- Strong problem-solving ability, using critical thinking to investigate issues and resolve them effectively

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- Tech-savvy capability, comfortable using Microsoft Office 365 (especially Excel) and learning new systems quickly

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- High attention to detail, ensuring accuracy in financial transactions, billing records and client account management

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- Empathy, resilience and adaptability, remaining calm under pressure while supporting older Australians and their families

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- A team-oriented, team-oriented approach, with a friendly phone manner and ability to build rapport quickly

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- Experience with accounting software such as MYOB, QuickBooks or SAP (desirable but not essential)

/n /n /n Why Trilogy Care? /n /n

- Expansive new King Street office with excellent facilities, close to public transport,



cafes, and restaurants

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- Vibrant business & team culture with regular social events

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- Ongoing training workshops and support from Learning & Development, peers, and managers

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- EAP support for you and your immediate family

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- Employee discounts on groceries, fuel, utility bills, wellness and more

/n /n /n Unlock your Potential with Trilogy Care /n Behind every hour of care we deliver is a smart, tech-enabled team rethinking how aged care operates.

At Trilogy

Care, we’re going beyond compliance and coordination – we’re applying AI, automation and operational design to deliver better client experiences and better employee ones. Every staff member has access to generative AI tools, training, and time to experiment – not just the Tech team! Whether you’re in care, finance, people & culture, growth, or support, you’ll be part of an industry-first AI movement where we reward ideas that improve care outcomes, safety, efficiency or team wellbeing. /n /n Please note /n To join our team, you’ll need to have full Australian work rights.

As part of our standard recruitment process, we’ll also conduct a working rights check, police check and request professional references during onboarding. /n /n We appreciate the interest of recruitment agencies but kindly ask that resumes not be submitted unless a prior agreement is in place.

Trilogy

Care will not accept responsibility for any fees related to unsolicited resumes. /n /n /n

📌 Customer Service - Accounts (Brisbane)
🏢 Trilogy Care Pty
📍 Brisbane