About the role

Customer Service Advisor required for an Automotive Smash Repairer. The role requires you to be a vital link between customers and our staff. Your job will be to ensure a high level of customer satisfaction by managing relationships, resolving complaints, and facilitating communication throughout the vehicle repair process.

Key responsibilities

- Acting as the primary contact for customers having vehicles repaired and providing updates

- Developing and maintaining strong, long-term relationships with clients

- Handling enquiries and managing bookings

- Processing orders, invoices, and payments as well as other administration support required

- Liaising between customers and management to determine repair timelines

- Managing a mix of phone, email, and face-to-face interaction

About you

- Exceptional verbal and written communication skills for dealing with customers, staff, and management
- A strong understanding of the automotive industry would be preferred

- Ability to empathize and build trust with clients

- Competence in using specialized automotive computer software

- Ability to manage multiple tasks and clients simultaneously

- Valuable attitude and willingness to learn

📌 Customer Service Advisor (Eagle Farm)
🏢 The Bump Shop
📍 Eagle Farm