We are excited to be recruiting for a Customer Service & Collections Representative to join a prestigious global luxury automotive brand based in Mulgrave./n

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/n Our client is an industry-leading automotive organisation specialising in tailored finance and leasing solutions, helping customers across Australia and New Zealand achieve their dream of owning or leasing a luxury vehicle./n

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/n This is a fantastic opportunity for an enthusiastic, customer-focused individual who enjoys delivering exceptional service, building relationships and supporting customers through a variety of enquiries./n

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/n The position will initially focus on customer service and develop into a combined customer service and collections role as your experience and knowledge grow./n

/n We are looking for someone who is eager to learn, confident communicating with customers and comfortable navigating a range of conversations, including more sensitive financial discussions./n

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About the Role

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/n Working within a modern, state-of-the-art office in Mulgrave, you will be responsible for delivering a premium customer experience through inbound phone calls, emails and outbound customer interactions./n

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Your responsibilities will include:/n

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- Handling inbound customer enquiries from Australia and New Zealand regarding vehicle finance and leasing arrangements.

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- Assisting customers with general account enquiries, payments and navigating online services or the self-service app.

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- Providing exceptional customer service while maintaining the premium standards associated with a luxury automotive brand.

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- Conducting welcome calls to new customers and supporting them throughout their customer journey.

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- Responding to customer enquiries via email and completing associated administrative tasks.

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- As the role evolves, managing inbound and outbound collections-related conversations with customers.

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- Supporting customers through the collections process with empathy, professionalism and understanding.

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- Confidently transitioning between general customer service enquiries and more sensitive collections conversations.

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- Maintaining accurate customer records and ensuring all interactions are handled professionally.

/n The Key Details/n

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- Location: Mulgrave, VIC, with free onsite parking.

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- Employment Type: Casual contract offering full-time hours for approximately 12 months, with potential for extension based on business needs.

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- Start Date: ASAP.

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- Hourly Rate: $37.50 per hour + superannuation + applicable penalty rates.

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- Hours: Rotating roster between 6:30am and 6:00pm, with 8-hour shifts. Most shifts are expected to fall between 9:00am and 5:00pm.

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- Working Days: Primarily Monday–Friday, with occasional Saturday shifts attracting applicable penalty rates.

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- Hybrid Working: Enjoy 2 days working from home per week following the initial training period, with equipment provided.

/n What's in It for You?/n

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- Opportunity to work with a globally recognised luxury automotive brand.

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- Competitive hourly rate of $37.50 per hour + super + applicable penalty rates for any weekend-based work if applicable. /n
- Full-time hours with the potential for contract extension.

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- Hybrid working arrangements, with 2 days WFH after training.

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- Free onsite parking at the Mulgrave office.

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- Access to an onsite gym and cafeteria.

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- Supportive team environment with ongoing training and development.

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- Chance to expand your skill set across both customer service and collections.

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- Gain valuable experience within the automotive finance and leasing industry.

/n What We're Looking For

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/n We are seeking someone who genuinely enjoys helping customers, has excellent communication skills and is comfortable adapting to different types of conversations./n

/n To be successful in this role, you will ideally have:/n

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- Previous customer service experience within a contact centre, retail, hospitality or similar customer-facing environment.

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- Previous collections experience would be advantageous but is not essential.

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- Excellent verbal and written communication skills, with a professional and friendly approach.

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- A positive attitude, willingness to learn and confidence in picking up new systems and processes.

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- Strong empathy and emotional intelligence, particularly when supporting customers through challenging or sensitive situations.

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- Confidence in handling difficult conversations while remaining calm, respectful and solutions focused.

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- The ability to move between general customer service enquiries and collections-related conversations.

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- Strong attention to detail and the ability to manage customer information accurately.

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- A genuine passion for delivering exceptional customer experiences.

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- Comfortable with providing your own police check if successful /n Interested? We'd love to hear from you!

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/n If you're looking for an exciting opportunity to join a leading luxury automotive brand, develop your customer service skills and gain exposure to the automotive finance industry, we encourage you to apply today!/n

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Apply now to be considered for this exciting opportunity in Mulgrave!

Contact

Georgina @ SMAART Recruitment on 0431 293 145 or [email protected] with any questions!

📌 Customer Service and Collections Representative (Melbourne)
🏢 Smaart Recruitment
📍 Melbourne