Talent International is currently recruiting multiple Customer Service Agent to work for the NSW Government , based in Parramatta. This position is a 6-month contract with a view to be extended, and the role pays $37.50 per hour + Super.

7.5 hours a day / 37.5 hours a week

Flexible/Hybrid working options available

About the Role The program delivers crisis payments and energy support worth millions of dollars annually.

In this role, you will:

- Assess customer eligibility for government assistance programs
- Communicate with customers via phone and email
- Liaise with energy retailers to coordinate support for customers
- Provide transparent, accurate and empathetic customer service
- Work within established frameworks to make eligibility decisions
- Meet KPIs in a fast-paced, high-volume environment

About You





We are looking for candidates who have:

- Experience in high-volume contact centre or customer service environments
- Strong communication skills (written and verbal)
- Ability to quickly learn and apply complex information
- A proactive, adaptable and can-do attitude
- High attention to detail and integrity in decision-making
- Confidence working with vulnerable or distressed customers

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 / *@talentinternational.com for a confidential discussion.

📌 Customer Service Agent (Parramatta)
🏢 Talent International
📍 Parramatta