/n About the Company:

Join one of Australia’s most trusted landlord insurance providers, with more than 30 years of experience supporting landlords and tenants nationwide./n

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/n With teams based in Melbourne and Perth, our client is passionate about delivering exceptional customer experiences through compassion, expertise and genuine care. Their five core values shape a professional, collaborative and supportive workplace where people are recognised for their contribution and encouraged to grow./n

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/n About the Opportunity:

As an Enquiry Consultant, you’ll be the first point of contact for customers, providing friendly, knowledgeable support and helping them navigate their insurance needs with confidence./n

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/n This is a customer-focused phone-based role where every conversation matters. You’ll build genuine connections with landlords and tenants while providing guidance across a range of enquiries, including:/n

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- Quotes, renewals and new business applications

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- Policy enquiries and Certificates of Currency

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- Directing claim-related enquiries to the appropriate team

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- Accurately recording customer interactions and maintaining customer records

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/n No two days will be the same. You’ll work in a dynamic environment influenced by seasonal trends and events such as natural disasters across Australia, ensuring customers receive timely, accurate and compassionate support./n

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/n You’ll also play an important role in ensuring customers are well informed by following compliance requirements, underwriting guidelines and providing relevant disclosures./n

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What’s On Offer:/n

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- Competitive salary of $70,000 + super

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- Monday–Friday hours with no weekends required

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- Flexible working arrangements,



including the option to work from home 1–2 days per week after probation

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- Convenient Burnley location with onsite car parking available (first come, first served)

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- A supportive, values-led culture built on honesty, respect and teamwork

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- Career development opportunities, including pathways into leadership and other areas of the business

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- Employee-focused benefits including Me Days, Purchased Leave, Body & Mind Allowance and Pet Care Leave

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- A Purposeful Partnerships Program providing opportunities to give back through community volunteering initiatives

/n About You:/n

/n You’re a customer-focused professional who enjoys helping people and creating positive experiences. You’ll bring: /n

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- A genuine passion for customer service and supporting others

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- Solid communication and active listening skills

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- The ability to build rapport with a diverse range of customers

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- Excellent attention to detail and strong organisational skills

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- The ability to follow processes, procedures and compliance requirements

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- A positive, team-focused attitude with the ability to build strong working relationships

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- Previous customer service, contact centre or insurance experience (highly regarded)

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- Availability to commence Monday 12 October (essential)

/n How to Apply:/n

/n If you’re looking for a role where you can make a difference every day while building your career with a respected Australian organisation, we’d love to hear from you./n

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/n APPLY NOW!/n

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/n Please note: this position has a fixed start date of Monday 12 October. Applications from candidates unable to commence on this date cannot be considered. For a confidential discussion, contact Hollie at SMAART Recruitment on (03) 8637 4444. /n

📌 Customer Service Consultant (Melbourne)
🏢 Smaart Recruitment
📍 Melbourne