A rare opportunity for a temporary customer service administrator to join a fun, close-knit team/n Your new company /n Our client is a growing e-commerce business known for delivering exceptional customer experiences and high-quality products. With a strong online presence and a customer-first approach, they are seeking a proactive Customer Service Administrator to join their team and support day-to-day operations.
/n Your new role /n As the Customer Service Administrator, you will be the first point of contact for customers, providing support across phone, email, and online channels. You will work closely with internal teams to ensure customer enquiries, orders, and administrative tasks are handled efficiently and accurately.
/n Key responsibilities include: /n /n
- Responding to customer enquiries via phone, email, and live chat
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- Processing orders, returns, exchanges, and refunds
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- Investigating and resolving customer issues in a timely manner
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- Maintaining accurate customer and order records
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- Liaising with warehouse, logistics, and internal teams regarding order updates
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- Monitoring shared inboxes and managing customer correspondence
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- Providing general administrative support to the wider team
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- Assisting with reporting and data entry as required
/n What you'll need to succeed /n
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- Previous experience in customer service, administration, or order processing
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- Strong written and verbal communication skills
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- Excellent attention to detail and organisational skills
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- Ability to manage multiple priorities in a fast-paced environment
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- Strong problem-solving skills and a proactive approach
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- Intermediate Microsoft Office skills
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- Experience with CRM, ERP, or e-commerce platforms will be highly regarded
/n What you'll get in return /n
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- Opportunity to join a growing and innovative business
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- Supportive and collaborative team environment
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- Up-to-date office environment
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- Ongoing training and development opportunities
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- Competitive hourly rate
/n What you need to do now /n
/nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to
[email protected], or call us now./n
/nIf this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career./n
/n#3022875/n
📌 Customer Service (Gold Coast)
🏢 Hays
📍 Gold Coast