Customer Service Manager

Genesis Health + Fitness Lawnton

About Genesis Health + Fitness Brisbane:

Genesis Health + Fitness has been a part of the Brisbane community for over 18 years and has 2 leading Clubs in Lawnton and Windsor in North Brisbane. Locally owned and operated, our group includes Genesis Health + Fitness Lawnton and Windsor Clubs.

Our Clubs have recently undergone full-club upgrades and offer high-quality facilities with large gym and functional training zones, 4 different group training studios, Coaching Zone, Reformer Pilates, sauna and steam room, and a kids club creche; we are the Club for everyone.

Our Lawnton club is also relocating to a larger, brand new, custom-built facility in early 2027!

The Opportunity:

As our Customer Service Manager at our Genesis Health + Fitness Lawnton club, you will play an essential role in building and maintaining a thriving Genesis Health + Fitness Club.

This is a part time role working Monday-Friday as a part of a dynamic and experienced team.

This diverse role combines customer service, administration, and operational support, with a strong focus on delivering outstanding member experiences, driving member retention and growth, and contributing to the overall success of the club.

Key Responsibilities:

- Deliver exceptional service and support throughout the member journey.




- Drive member retention and membership growth.
- Lead member engagement and community activities.
- Coordinate day-to-day club administration and operational tasks.
- Monitor member feedback and help continuously improve service standards.
- Support club compliance, organisation, and maintain operational standards.
- Work collaboratively with the Club Manager and wider team to achieve club goals and performance outcomes.

To be successful in this role:

- A people-focused professional who enjoys building positive relationships.
- Experienced in customer service, administration, or member-facing environments.
- Highly organised with strong attention to detail.
- A confident communicator who can handle a variety of situations professionally.
- Proactive, reliable, and solutions-focused in your approach.
- Comfortable managing multiple priorities in a fast-paced environment.
- A positive team player who takes pride in delivering great experiences.
- Current First Aid & CPR certificates
- Fitness Industry experience desirable

In return we offer you:

- Initial and ongoing training and support to develop your customer service, sales and leadership skills
- A rewarding commission structure
- 2 x complimentary Premium Genesis Health + Fitness memberships

📌 Customer Service Manager (Lawnton)
🏢 Genesis Health + Fitness Lawnton
📍 Lawnton