About Us

ZebraVet is an Australian owned vet wholesaler who has been supporting & providing the industry for over 24 years.

We started in Brisbane & we now have warehouses in both QLD & VIC.

We’re growing (exciting times!) & are looking for a hands on Customer Service Manager to lead our Customer Service Team from our Brisbane office.

About the Role

You’ll lead a team of 7 Customer Service staff across Brisbane, Melbourne & Townsville & you'll be right there on the frontline with them. You will split your time between helping customers yourself (orders, product questions & fixing problems) & coaching your team to deliver outstanding service every day.

You will report to the Chief Operations Officer & will work closely with Management, Sales, Warehouse & other teams. Your job is to keep everyone across how the team is tracking & to make sure customers get a great experience.

If you love leading by example, solving problems & keeping things running smoothly, you will fit right in. You'll be part of a supportive business that really care about great service.

What We Offer

- Full-time, stable leadership role in a growing business
- The chance to shape how our customer service team works
- A friendly, inclusive team who’ll actually have your back
- A secure role with a competitive salary

What You’ll Bring

- Proven experience leading or supervising a customer service team

- Awesome customer service skills, & you’re happy to stay hands-on

- Experience with order processing, admin or data entry

- Strong communication, coaching & problem-solving abilities

- Confidence building relationships at all levels, from your team to senior management & other departments

- Experience managing a team across multiple locations (a big bonus)

- Great organisation & the ability to juggle your own workload with supporting your team





- Confidence with systems (CRM/ERP experience is a big bonus, NetSuite even better!)

- Comfortable using reporting & data to track & present team performance
- A positive, team-first attitude

- Experience in wholesale, distribution or animal health is a plus, but not essential

Your Key Responsibilities

Leading the team

- Lead, coach & support a team of 7 across Brisbane, Melbourne & Townsville

- Manage rosters & cover so service stays consistent across all locations

- Set service standards & KPIs, & track team performance

- Run regular one-on-ones & performance reviews, & support each team member’s development

- Onboard & train new team members, & keep everyone’s product knowledge up to date

- Look for better ways of working & improve our processes & systems

- Be the go-to person for escalated or complex customer issues

Working across the business
- Report regularly to management on team performance, KPIs trends

- Share insights on team capability, training needs & resourcing

- Work closely with the Sales team so customers get a seamless experience from quote to delivery

- Work with Warehouse, Inventory & Accounts to resolve order, stock & billing issues

- Share customer feedback & trends to help improve our products, service & processes

Hands-on customer service
- Build great relationships with our customers

- Process orders &keep; an eye on back orders

- Help customers with product enquiries

- Keep our customers up to date with order statuses, delays or changes

- Handle & resolve customer issues with a calm, friendly approach

- Keep customer records accurate & up to date

- Pitch in with general office tasks as needed

If you’re passionate about helping people, love leading a team & want to be part of a business that values its people, we’d love to hear from you!

ZebraVet is an Equal Opportunity employer

📌 Customer Service Manager (Darra)
🏢 ZebraVet
📍 Darra