Customer Service

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Jandakot | Permanent Full-Time | $65,000 – $70,000 + Super/n

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/nAn exciting opportunity has become available for a Customer Service qualified to join a long standing global business./n

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/n This is a hands-on customer service role where you will be responsible for managing customer enquiries, processing orders, coordinating with warehouses and freight providers, and supporting the sales team to deliver a seamless customer experience./n

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/n You’ll be joining an established and supportive team of five and will work closely with the Hub Manager and broader sales and warehouse teams./n

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Your responsibilities will include:/n

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- Managing incoming customer calls and enquiries relating to orders, products, pricing and availability /n
- Processing customer orders accurately /n
- Liaising with warehouse managers, sales representatives and freight companies regarding orders and deliveries /n
- Following up outstanding orders, backorders, stock availability and delivery issues /n
- Making proactive outbound calls to customers to follow up enquiries, quotes and orders /n
- Identifying opportunities to upsell and cross-sell products and generate additional business /n
- Providing sales support to Business Development Executives, including stock level reporting and order assistance /n
- Managing enquiries through the ticketing system and shared inbox /n
- Processing invoices and general administration associated with customer orders /n
- Building strong relationships with customers through reliable, responsive and professional service /n The role will involve a combination of inbound and outbound customer contact. While call volumes will vary, the successful person will be comfortable working in a busy environment where customer service,



accuracy and responsiveness are important./n

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About You:/n

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- Previous experience in customer service, call centre, sales support or a similar role /n
- Strong verbal communication and a professional telephone manner /n
- Excellent attention to detail and accuracy when processing orders /n
- Confidence making outbound calls and proactively engaging with customers /n
- A genuine commercial mindset and willingness to identify sales opportunities /n
- Good computer skills and experience using Microsoft Office /n
- Experience working with ticketing systems, shared inboxes or CRM platforms is advantageous /n
- The ability to work collaboratively with sales, warehouse and operational teams /n
- A positive, motivated and outgoing personality /n Exact experience not essential — what matters most is your customer service ability, communication skills and willingness to learn./n

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What's on Offer?/n /n

- Permanent full-time opportunity /n
- $65,000 – $70,000 + super /n
- Monday to Friday, 5 days per week in the Jandakot office /n
- Join an established and supportive team /n
- Comprehensive onboarding and training provided /n
- A varied role combining customer service, administration and sales support /n
- The opportunity tojoin a leading global organisation /n Training & Support:/n

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/nYou’ll receive a structured onboarding program to ensure you are confident in the systems, products and processes./n

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/n Initial training will take place with the existing team, followed by ongoing support from the Hub Manager and regular catch-ups via Teams. You’ll have plenty of chance to learn the role before taking ownership of the WA customer base./n

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Apply Now/n

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/nIf you’re looking to build a career in customer service and enjoy building relationships and solving problems, we’d love to hear from you./n

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📌 Customer Service (Perth)
🏢 Norwest Recruitment Pty
📍 Perth