About Us

ZebraVet is an Australian owned vet wholesaler who has been supporting & providing the industry for over 24 years.

We started in Brisbane & we now have warehouses in both QLD & VIC.

We’re growing (exciting times!) & are looking for a hands on Customer Service Manager to lead our Customer Service Team from our Brisbane office.

About the Role

You’ll lead a team of 7 Customer Service staff across Brisbane, Melbourne & Townsville & you'll be right there on the frontline with them. You will split your time between helping customers yourself (orders, product questions & fixing problems) & coaching your team to deliver great service every day.

You will report to the Chief Operations Officer & will work closely with Management, Sales, Warehouse & other teams. Your job is to keep everyone across how the team is tracking & to make sure customers get a great experience.

If you love leading by example, solving problems & keeping things running smoothly, you will fit right in. You'll be part of a supportive business that really care about outstanding service.

What We Offer

- Full-time, stable leadership role in a growing business
- The chance to shape how our customer service team works
- A friendly, inclusive team who’ll actually have your back
- A secure role with a competitive salary

What You’ll Bring

- Proven experience leading or supervising a customer service team
- Awesome customer service skills, & you’re happy to stay hands-on
- Experience with order processing, admin or data entry
- Strong communication, coaching & problem-solving abilities
- Confidence building relationships at all levels, from your team to senior management & other departments
- Experience managing a team across multiple locations (a big bonus)
- Great organisation & the ability to juggle your own workload with supporting your team




- Confidence with systems (CRM/ERP experience is a big bonus, NetSuite even better!)
- Comfortable using reporting & data to track & present team performance
- A positive, team-first attitude
- Experience in wholesale, distribution or animal health is a plus, but not essential

Your Key Responsibilities

Leading the team

- Lead, coach & support a team of 7 across Brisbane, Melbourne & Townsville
- Manage rosters & cover so service stays consistent across all locations
- Set service standards & KPIs, & track team performance
- Run regular one-on-ones & performance reviews, & support each team member’s development
- Onboard & train new team members, & keep everyone’s product knowledge up to date
- Look for better ways of working & improve our processes & systems
- Be the go-to person for escalated or complex customer issues

Working across the business

- Report regularly to management on team performance, KPIs trends
- Share insights on team capability, training needs & resourcing
- Work closely with the Sales team so customers get a seamless experience from quote to delivery
- Work with Warehouse, Inventory & Accounts to resolve order, stock & billing issues
- Share customer feedback & trends to help improve our products, service & processes

Hands-on customer service

- Build great relationships with our customers
- Process orders &keep; an eye on back orders
- Help customers with product enquiries
- Keep our customers up to date with order statuses, delays or changes
- Handle & resolve customer issues with a calm, friendly approach
- Keep customer records accurate & up to date
- Pitch in with general office tasks as needed

If you’re passionate about helping people, love leading a team & want to be part of a business that values its people, we’d love to hear from you! ZebraVet is an Equal Opportunity employer

📌 Customer Service Manager (Darra)
🏢 ZebraVet
📍 Darra