Customer Service Officer - Civic Centre

Level 2 - $98,040 per annum (incl $24,000 Port Hedland Allowance)

+ 12% Superannuation | Permanent and Fixed Term Contract Available, Full-Time Roles

The Role

Based between the Civic Centre and Wedgefield Depot, the Customer Service Officer plays an important role in creating positive community experiences. As a key first point of contact, you will represent the Town's values by providing responsive, respectful and customer-focused support across front desk, phone and online channels.

We currently have two full-time opportunities available:

- Permanent Full time
- Fixed-Term Contract (parental leave coverage until May 2027)

Key responsibilities of a Customer Service Officer include:
- assisting with enquiries
- processing customer requests
- receipting and reconciling payments
- contributing to the improvement of customer service processes

We're looking for someone who enjoys helping others, thrives in a busy environment and takes pride in delivering high-quality service to both internal and external customers. Strong administration and problem-solving abilities are essential. You will need excellent time-management, high attention to detail, confident communication skills and accurate data entry. If you are passionate about enhancing customer experiences and supporting your community, we encourage you to apply.

Please refer to the attached position description for more information.

Work Related Requirements The preferred applicant will be required to undergo a pre-employment medical, including drug and alcohol assessment to be considered for the role, as well as possess:

- National Police Clearance
- Current 'C' class drivers license




- Rights to work in Australia

Employee Benefits In addition to the salary our employees enjoy a range of benefits which may include:

- 6 weeks annual leave with 17.5% leave loading
- 12% Superannuation - with a co-contribution scheme of up to 14%
- Wellness program (includes free gym membership, access to pools etc)
- Training and professional development opportunities
- Paid parental leave

How to Apply

Applicants are encouraged to apply online.

If you are unable to apply online, please forward your application documents to Human Resources, Attention "Confidential Advertised Vacancy" either by:

Post: PO Box 41, Port Hedland WA 6721

Hand: Civic Centre, McGregor Street, Port Hedland WA 6721

Applicants are advised to write a cover letter of no more than two (2) pages outlining how your skills, capabilities and experience will contribute to their success in this position. It is the responsibility of the applicant to ensure their application is received in full prior to the closing date and time.

Suitable applicants may be considered for appointment to similar vacancies during the six-month period following the conclusion of this recruitment process.

For further information about this position please contact the Recruitment Team on (08) 9158 93***or .au The Town reserves the right to commence shortlisting prior to the closing date.

Applications close 11:30pm Wednesday 28 October 2026

The Town of Port Hedland is committed to eliminating all forms of discrimination. We embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds and people living with disabilities.

📌 Customer Service Officer - Civic Centre (Pilbara)
🏢 Town of Port Hedland
📍 Pilbara