/n Customer Service Officer /n /n Location – Macquarie Park, Sydney /n Contract length – 12 months /n /n • Multiple positions to maintain our exceptional level of service. /n • Work across a range of products and brands, answering a broad variety of questions. /n • Allied Credit has a hybrid work environment, we value a healthy work-life balance. /n /n Company Description /n Allied Credit is a leading vehicle finance firm with strategic alliances with global car, marine and motorcycle brands. Offering white label, joint venture and floorplan finance, our proprietary software provides a seamless, convenient and customer-focused finance service to consumers and businesses. /n /n Due to continued growth of our business, we have an exciting new opportunity for a Customer Service Officer to work at the front line of our customer engagement. You will be in a unique position to learn a wide range of processes across all products, while also being able to contribute to process improvements to help transform our business and our customer interactions. /n /n Working 8.30-5.00 Monday to Friday (no weekend work), our team is Sydney-based and will become hybrid in due course.

The contract would be for an initial 12 months and we would discuss any permanent employment opportunities with you over time. /n /n Responsibilities /n • Handle 30-50 inbound calls relating to a range of customer enquiries, while delivering an exceptional experience to our customers and lending partners. /n • Responding to written correspondence received from clients or our dealer network. /n • Liaise with internal stakeholders to effectively manage consumer and commercial customers. /n • Taking ownership of complex matters and participating in change implementation activities. /n • Contribute to the success of the wider Operations team, by supporting other areas from time to time.



/n /n Your background /n • Previous contact centre experience working on an auto-dialler system is required. /n • Experience/ tertiary qualifications in the financial services/ banking industry would be highly preferrable. /n • Excellent verbal and written communication skills, with the patience and ability to clearly explain complex processes to clients and commercial partners. /n • High level of attention to detail and accuracy, with the capability to work in a high-pressure environment. /n • Well-developed emotional intelligence and an ingrained willingness to help others will allow you to thrive in this role. /n /n Why work for Allied Credit? /n • Work-life balance – hybrid working arrangements allow a balance of working from home and the office, and we are always willing to discuss flexible working options. /n • Wellness day to take a day off for some R&R; around your birthday and a Volunteer Day to support your community. /n • Discount offers on selected retailers, car loans and novated leasing options. /n • A learning setting where we take your development and career aspirations seriously. /n • 16 weeks of paid parental leave along with Salary Continuance Insurance. /n /n We want individuals who will buy into and thrive with Allied Credit’s Values of Customer Focus, Adaptability, Risk Confidence, Integrity and Teamwork. /n /n Allied Credit pledges to treat all candidates with the utmost respect and professionalism throughout the recruitment process. We promise to conduct a fair, transparent, and inclusive hiring process, ensuring that all candidates are evaluated based on their skills, experience, and potential, regardless of race, gender, age, disability, sexual orientation or any other irrelevant characteristic. /n /n Please contact Alex Kelly on 0484 109 354 for a confidential discussion. For further information on Allied Credit, please visit our website at https://alliedcredit.com.au/ or email [email protected]. /n /n /n /n /n

📌 Customer Service Officer, NSW - 12 mth MTC (Sydney)
🏢 Allied Credit Group
📍 Sydney