/n Join Our Dynamic Team & Make a Difference! /n Competitive Pay | Growth Opportunities | Vibrant Work Culture /n /n Are you a people person with a knack for problem-solving? Do you thrive in a fast-paced environment? If yes, then we want YOU to join our team at Ruttley Services! /n /n About Us /n At Ruttley Services – Plumbing & Electrical, we’ve been transforming homes and businesses across the North Shore, Eastern Suburbs, Northern Beaches, and Sydney Metro for over a decade.

Our commitment to exceptional service has earned us over 300 glowing online reviews.

We live by our motto: “Reliable, Responsive, Reassuring…That’s Ruttley.” /n /n Why You’ll Love Working With Us /n /n

- Competitive Remuneration Package: Your hard work deserves a rewarding pay.

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- Career Growth: We invest in your future with continuous learning and development opportunities.

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- Fantastic Team Culture: Join a supportive, energetic team that values your contributions.

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- Fun Work Outings: We believe in work-life balance and having fun along the way!

/n /n Your Role /n As a CSR, you’ll be the heartbeat of our customer experience, ensuring every client feels valued and heard.

Your responsibilities include: /n /n

- Customer Service Excellence:

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- Handling inbound calls and scheduling service requests (300 to 500 calls per week)

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- Managing website scheduling requests

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- Conducting customer follow-up calls

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- Engaging in outbound customer service calls during quieter periods

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- Tracking and analyzing advertising sources

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- General administration support





/n /n What We’re Looking For /n /n

- Superb Communication Skills: Articulate in writing and speaking with an impactful presence.

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- Customer Service Pro: Exceptional phone and email etiquette with a knack for making clients feel special.

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- Tech-Savvy: Proficient in Microsoft 365 and quick to learn new systems.

Experience with CRM systems is a plus.

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- Creative Thinker: Attention to detail with a flair for innovative solutions.

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- Proactive Attitude: Self-driven, able to work independently and as part of a team.

/n /n The Ideal CSR /n /n

- Curious: Always asking questions and seeking to understand.

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- Personable: Brings energy and personality to every interaction.

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- Clear Communicator: Speaks with confidence and clarity.

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- Patient: Takes time to understand and assist customers thoroughly.

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- Detail-Oriented: Never misses a beat in gathering and processing information.

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- Empathetic: Understands and reassures customers.

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- Attentive Listener: Truly listens and responds to customer needs.

/n /n /n Perks & Advantages /n /n

- Career Advancement: Clear paths for progression within a growing company.

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- Team Spirit: Be part of a close-knit team that celebrates successes together.

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- Continuous Learning: Access to ongoing training and development programs.

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- Exciting Work Environment: Regular team outings and a vibrant workplace culture.

/n /n /n Ready to embark on an exciting career journey with us? Click the Apply Now button and let’s get started! /n /n No recruitment agencies, please.

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📌 Customer Service Representative (CSR) - North Shore Chatswood (Sydney)
🏢 Ruttley Services Pty
📍 Sydney