/n Summary: /n We are seeking a dedicated Customer Service Representative to join our team in Gillman, South Australia. This permanent, full-time role is essential for providing exceptional support to our customers, ensuring their needs are met and their queries are resolved efficiently. /n /n To be considered for this position you must have the following: /n /n /n

- Familiarity with shipping, freight, and delivery processes

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- Previous experience in transport or logitics (required)

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- Ability to convey information clearly and effectively to customers, colleagues, and other stakeholders.

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- Skill in listening to customer needs and concerns, ensuring that their issues are fully understood and addressed.

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- Capacity to handle complaints and resolve issues promptly,

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- Ability to adapt to changing circumstances and troubleshoot issues as they occur.

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- Multi-tasking and prioritizing work to meet deadlines and ensure timely service.



Managing various customer inquiries and issues simultaneously while maintaining service quality.

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- Attention to detail to manage schedules, track shipments, and handle documentation accurately.

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- Ability to empathise with customers, address their concerns with patience, and maintain a positive attitude.

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- Ability to work well with other team members, including drivers, colleagues and management.

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- Providing feedback to improve processes and enhance service quality based on customer interactions.

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- Managing and de-escalating conflicts effectively, maintaining professionalism even in challenging situation

/n /n /n The successful candidates will demonstrate the following attributes: /n /n /n

- Reliability and commitment

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- Ability to work full time hours

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- Be well presented

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- Show a solid attention to detail

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- Have an up to date resume

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📌 Customer Service Representative (Adelaide)
🏢 Total Logistic Solutions Group Pty
📍 Adelaide