SMAART Recruitment is partnering with a well-established Australian business operating in the technical equipment sector for commercial and residential environments. With a strong domestic and international presence, the company supplies specialized products to a diverse customer base and is continuing to grow its operations./n
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/nBased in Western Sydney, this is a hands-on leadership role where you'll manage a team of five and play a key role in delivering an exceptional customer experience./n
/n /n The Role & Responsibilities/n
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- Lead, coach and develop a team of five customer service professionals
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- Monitor team performance, KPIs and service levels
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- Manage escalated customer enquiries and ensure timely resolution
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- Build strong relationships with customers and internal stakeholders
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- Identify and implement improvements across customer service processes
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- Work closely with sales, operations and other internal teams
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- Support reporting, systems and day-to-day customer service operations
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- Create a positive, accountable and customer-focused team culture
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About you/n
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- Previous experience in a Customer Service Team Leader, Supervisor or similar role
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- Experience in a technical, manufacturing, wholesale,
distribution or other product-based setting will be highly regarded.
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- Proven experience managing and developing a team
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- Strong communication, coaching and problem-solving skills
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- Customer-focused with a hands-on approach
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- Confident managing escalations and performance
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- Strong organisational and time-management skills
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- Experience with CRM/ERP systems
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- Microsoft Dynamics and/or Navision/Business Central experience highly regarded
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What's on offer/n
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- Salary of $90,000–$110,000 + super, depending on experience.
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- Permanent full-time position
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- Strong opportunities for internal career progression
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- Regular office events and activities
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- Onsite parking available
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- Fully equipped gym onsite
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- Stable, secure, and growing company
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- Opportunity to manage and develop a team of five
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- Supportive and collaborative working environment
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- Opportunity to make a genuine impact across customer service and processes
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- Location: Western Sydney
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APPLY NOW or contact Jenna at SMAART Recruitment on 0448 665 730 or
[email protected] for a confidential discussion.
📌 Customer Service Team Lead (Sydney)
🏢 Smaart Recruitment
📍 Sydney