Join a purpose-driven organisation making a positive impact on the sexual and reproductive health and wellbeing of Victorians.

Sexual Health Victoria (SHV) is a leading provider of sexual and reproductive health care, education and advocacy. We are seeking an organised, customer-focused professional to join our Education Services team as a Customer Service Officer – Education. This role plays a vital part in supporting the delivery of SHV's education and training programs to schools, community organisations, disability services and health professionals across Victoria.

About the Role

Full time, 12 month fixed term Hybrid role (3 days in office and 2 days WFH).

As the Customer Service Officer – Education, you will be the first point of contact for many of our education clients, providing exceptional customer service and administrative support to ensure the smooth delivery of education services.

Working closely with educators, stakeholders and internal teams, you will coordinate bookings, manage course registrations, schedule education programs and support continuous improvement initiatives that enhance the customer experience.

Key Responsibilities

- Provide high-quality customer service via phone, email and other communication channels

- Manage education bookings and enquiries from schools, community organisations and health professionals

- Schedule educators and coordinate timetabling to support service delivery

- Process registrations, enrolments and course completion certificates

- Maintain accurate records, databases and reporting information

- Support invoicing,



payments and general administrative processes

- Coordinate logistics for education sessions, including venues, accommodation, catering and resources

- Contribute to the review and improvement of administrative systems and customer communications

- Work collaboratively across the organisation to ensure a seamless customer experience

- Assist with service reporting, evaluation and continuous improvement activities

About You

You are a highly organised and proactive administrator who enjoys helping others and delivering excellent customer service. You can manage competing priorities, communicate effectively with diverse stakeholders and remain calm when handling sensitive or complex enquiries.

You will bring

- Experience in a customer service and/or administrative role

- Robust organisational skills and attention to detail

- Excellent written and verbal communication skills

- Ability to manage multiple tasks and deadlines in a busy environment

- Strong problem-solving skills and initiative

- Experience working with databases, Customer Relationship Management (CRM) and booking systems, student management systems or similar platforms

- Proficiency with Microsoft 365 applications including Outlook,



Word, Excel and Teams

- A collaborative approach and commitment to continuous improvement

- Confidence managing customer enquiries professionally and sensitively

Qualifications & Requirements

- Qualifications in Business Administration, Education, Sexual Health, Sexology or a related field will be highly regarded

- Current Police Check

- Current Working with Children Check

Why Join SHV?

- Work with a respected and values-driven organisation

- Contribute to education programs that improve health outcomes across Victoria

- Join a supportive and collaborative team environment

- Access ongoing learning and professional development opportunities

- Be part of an organisation committed to diversity, inclusion and continuous improvement

How to Apply

Please submit your resume together with a cover letter addressing the following:

- Your experience in customer service and administration roles

- Your experience managing bookings, scheduling, databases or similar systems

- How you have delivered excellent customer service and managed challenging enquiries

- Your experience working in a fast-paced environment while maintaining accuracy and attention to detail

If you are passionate about delivering exceptional customer service and would like to support meaningful education programs that make a difference in the community, we would love to hear from you.

For any enquiries please reach out to **@SHVIC.ORG.AU. Only applications via Seek will be accepted.

📌 Customer Services Officer (Box Hill)
🏢 Sexual Health Victoria
📍 Box Hill