Open Application Form

Council’s Organisational Performance Branch is building their pool of Casual Customer Support staff.

About the Opportunity

As a Customer Support Officer, you will be the first point of contact for Council customers, providing professional and responsive support across multiple service channels. You will play a key role in resolving enquiries efficiently while delivering a positive and customer-focused experience at every interaction.

What you will bring

Ideally the successful applicant will have the following:

- Demonstrated experience in the field of Customer Service delivery.
- High standard of verbal and written communication skills.
- Ability to liaise confidently with members of the public and members of staff.
- Demonstrated knowledge and experience in the accurate operation of various computer applications, including the Microsoft Office Suite, Customer Relationship Management Software and Electronic Document Management Systems.
- Demonstrated appreciation of need for confidentiality and discretion.
- Experience in Call Centre operations.
- Experience in cash handling, and in the use of computerised cash receipting systems.
- Hold a current satisfactory Police Check or willingness to obtain.

Salary and Conditions The position is classified within Band 4 of Council’s Current Enterprise Agreement commencing at $46.00 per hour plus statutory superannuation.

Benefits

As an employee you will have access to benefits such as:

- Flexible Work Arrangements (Flextime, Purchase of Additional Leave)
- Access to Flare Employee Advantages for savings on everyday living
- Study Support Program with Paid Study Leave and Financial Contribution to Qualification Fees
- Learning and Professional Development Opportunities
- Support for Families:



16 weeks Paid Parental Leave or 32 weeks at Half Pay
- Bi-Annual Employee Recognition Celebration for Milestones and Achievements
- Employee Health and Wellbeing Initiatives: Discounted Health Insurance and Gym Memberships
- Employee Assistance Program: Free Counselling for Employees and Immediate Family Members
- Active Social Clubs

For a full list of councils advantages please visit our website: https://www.mildura.vic.gov.au/Council/Careers/Employee-Benefits

Mildura Rural City Council is an equal opportunity employer and is committed to building a culture that values diversity. We encourage applications from individuals of all ages, backgrounds and identities.

We encourage people with a disability, lived experience of disability, Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds to apply for this position.

All applicants must have the right to work in Australia and will need to provide a Police Check prior to commencing employment.

Mildura Rural City Council is a Child Safe organisation and as such, applicants may be required to hold a Working with Children Check. Applicants may also be required to undergo a pre-employment medical check as per the requirements of the role.

Applying for this position

All applications must include

- A completed Job Application Form
- A resume
- A covering letter

Applicants that do not address the key selection criteria in their application may not be considered

Submit your application

By email to: @mildura.vic.gov.au

All emailed applications will be acknowledged.

In person to: Mildura Rural City Council, 108 Madden Avenue, Mildura

By mail to

Chief Executive Officer

Mildura Rural City Council

PO Box 105

MILDURA VIC 3502

More information

Call Human Resources on (03) 5018 8***

Email @mildura.vic.gov.au

📌 Customer Support Officer (Mildura)
🏢 Mildura Rural City Council
📍 Mildura