Are you passionate about delivering exceptional customer service and making a difference in people's healthcare journey? We are seeking a friendly, organised and proactive Customer Service Representative to join our welcoming team in St Kilda.

In this wide-ranging and rewarding role, you'll be the first point of contact for patients, referrers and healthcare professionals, helping to ensure a seamless experience while supporting the day-to-day operations of our business.

What You'll Be Doing

- Managing and distributing patient reports accurately and efficiently
- Assisting with referrals and responding to patient and referrer enquiries
- Coordinating report amendments, validations and reviews when required
- Recording and managing compliments, complaints and feedback
- Providing administrative support across operations and marketing functions




- Occasionally supporting our clinic reception teams

About You

We're looking for someone who enjoys helping others, thrives in a fast-paced environment and takes pride in providing exceptional service.

You'll bring:

- Solid verbal and written communication skills
- Confidence using Microsoft Office and Outlook
- A professional and friendly phone manner
- Excellent organisational and time management skills
- A high level of attention to detail and accuracy
- The ability to maintain strict patient confidentiality
- Solid problem-solving skills and initiative
- The ability to work both independently and collaboratively
- A positive attitude and willingness to learn

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📌 Customer service representative (Melbourne)
🏢 Sweeping Corporation of America
📍 Melbourne