DUTY MANAGER WANTED

Kent Town Hotel | Kent Town, Adelaide | Full-Time

Something big is happening at Kent Town Hotel. We've taken over the venue and we're bringing everything with us — award-winning food and drink, high-energy team culture, and the belief that good enough is never good enough. We're part of the Tilley & Wills Hospitality Group, an independent, multi-award-winning hospitality group with over 30 years running some of Adelaide and New South Wales best-loved venues, including Aanuka Beach House, Verandah Precinct, Cabana Bar, and now Kent Town Hotel.

As we bring Kent Town Hotel into a new era, we're building a leadership team who can match the ambition — and we're on the hunt for a Duty Manager who can run a shift like a conductor runs an orchestra: calm, sharp, and always one step ahead of the chaos.

The Role

You'll be the go-to person on the floor — the one holding the whole venue together, from the moment the doors open to last drinks. Whether it's a quiet Tuesday lunch or a heaving Friday night, you'll be the steady hand keeping service flowing, the team motivated, and every guest looked after. This is a hands-on leadership role for someone who genuinely thrives under pressure and takes real ownership of everything that happens on their shift.

What You'll Be Doing

- Running shifts front-to-back — from opening checks and cash float setup through to end-of-night reconciliation and lock-up

- Leading, motivating and troubleshooting with the floor, bar and gaming team in real time

- Managing restaurant floor operations during à la carte service, ensuring tables are turned smoothly and guests receive attentive, well-paced service

- Making sure RSA, RCG, WHS and licensing standards are upheld on every single shift, no exceptions





- Handling guest feedback and the occasional curveball with professionalism and a level head

- Managing cash handling, security procedures and reporting requirements accurately

- Overseeing stock levels, ordering and basic rostering coverage during your shift

- Coordinating between kitchen, bar and floor to keep service seamless during peak periods, particularly during busy à la carte trade

- Being the calm in the storm when the pub is three-deep at the bar and the kitchen's slammed

- Supporting the wider management team with day-to-day operational decisions and escalating issues where needed

You Are

- An experienced hospitality leader with a proven track record running high-volume shifts

- Skilled in restaurant and floor management within an à la carte dining environment

- Current RSA (mandatory) — RCG highly regarded
- A natural problem-solver with sharp instincts, quick thinking, and a genuinely cool head under pressure
- A confident, hands-on people-leader who brings the best out of a team, especially on a big night

- Reliable, well-presented, and just as comfortable behind the bar as you are managing the floor

- Someone who takes real pride and ownership in the standard of the venue on your shift

- Available across a mix of days, nights and weekends, including peak trading periods

The Perks

- Full time hours with a growing, multi-award-winning hospitality group

- 50% off food & drinks across all Tilley & Wills venues

- Real career progression — this is a genuine leadership pathway within the group

- Access to our Employee Assistance Program (EAP)

- The chance to be part of the team relaunching one of Adelaide's most iconic venues

Sound like you?

Send your resume to **@tilleyandwills.com with the subject line Kent Town Hotel — Duty Manager, and tell us a little about your experience running a busy shift.

📌 Duty Manager (Kent Town)
🏢 Tilley and Wills
📍 Kent Town