Mayday Recruitment is partnering with one of Australia’s largest and most respected funeral and memorial park groups to find a Family Service Advisor to join their Nerang team. /n This is a rewarding sales and relationship-focused role, supporting families to make key decisions around burial and cremation services. You’ll work with warm, allocated leads, meaning there is no cold calling or cold business development. /n About the Role /n As a Family Service Advisor, you will: /n /n

- /n Follow up allocated leads, book appointments and build relationships with families

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- /n Conduct personalised tours and present burial, cremation and memorial options

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- /n Guide families through products, services, pricing and agreements

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- /n Confidently close sales and work towards monthly targets

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- /n Maintain accurate CRM records and complete administration, invoicing and site research

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- /n Support funeral, burial and cremation services when required

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- /n Build connections within the local community and represent the organisation professionally

/n /n What We're Looking For /n We're looking for someone who is personable, empathetic and naturally relationship-focused, with the confidence to have commercial conversations. /n You may come from a background in: /n /n

- /n Sales or account management

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- /n Real estate or property

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- /n Insurance or phone-based sales

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- /n Funeral services

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- /n Retail or hospitality

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- /n Community services or education

/n /n You will also bring: /n /n

- /n Strong communication and customer service skills

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- /n Confidence presenting and selling products or services

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- /n The ability to work towards and achieve sales targets

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- /n Excellent attention to detail and organisation

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- /n Comfort working with grief, loss and sensitive family circumstances

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- /n A current unrestricted driver's licence

/n /n Funeral industry experience is advantageous, but personality, empathy and relationship-building ability are key. /n What's on Offer? /n /n

- Competitive salary + uncapped monthly incentives

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- /n Warm, allocated leads — no cold calling

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- /n Structured training and buddy support

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- /n Monday to Friday, generally 8:30am–5:00pm

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- /n Rotating weekend and on-call coverage

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- /n The opportunity to build meaningful relationships within the local community

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- /n Join an experienced and supportive team

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- /n Make a genuine difference to families during important moments in their lives

/n /n Apply Today /n If you're a confident sales professional who combines commercial ability with genuine empathy, we'd love to hear from you.

📌 Family Service Advisor (Gold Coast)
🏢 Mayday Recruitment
📍 Gold Coast