Role: Fraud Investigator, Fraud Management Investigations and Intelligence Service NSW

Grade: Service NSW 7/8 salary package starts from $109,166 plus employer's contribution to superannuation and annual leave loading

Employment Type: 1 or more ongoing or temporary roles (minimum 12 months)

Location: Sydney (Haymarket), Parramatta, Gosford, Newcastle and Wollongong. Other locations will be considered on a case by case basis. We support flexible and hybrid work arrangements with an in-office requirement of 2 days per week. This may be subject to change in line with workplace policies

Help detect and investigate fraud and protect the public

Do you enjoy using your investigation and financial and ID fraud skills, analysing data, developing intelligence and applying analytical thinking? Fraud Management, Investigations and Intelligence (FM) within Service NSW is looking for a Fraud Investigator to join our team.We are a high impact team focused on supporting customers across NSW in delivery of payments and during and after disasters by investigating alleged financial and ID fraud, for the protection of the public.

Your responsibilities will include:

- Prepare and undertake complex investigation activities as part of the delivery of programs and transactions to ensure compliance with applicable legislation.
- Research, analyse, collate information, and identify trends and policy issues from internal and external sources to provide recommendations regarding, legislative non-compliance and/or fraud identification, investigation and evidentiary processes to inform decision making.
- Prepare, present and review evidence, reports and submissions to make appropriate recommendations and/or take actions under delegation to address issues of non-compliance or high risk within fraud to inform decision making
- Gather and review evidence and prepare and maintain accountable records, documents, submissions, police referral packs, policies and reports to recommend appropriate action to decision makers and ensure recording keeping and legislative requirements are met and to support prosecutions by law enforcement agencies

About you:

- Adaptability and a willingness to learn: You are comfortable working in a fast paced, dynamic environment, adapting to changing priorities, and continuously learning current skills and knowledge.




- Demonstrated experience with investigation systems and analysing metrics within case systems.
- Strong attention to detail: The information our team produces is used to support law enforcement prosecutions and influence change across Service NSW, so we need to be confident in the quality of the work produced.
- Effectively balancing work volume and quality given limited resources, to achieve investigation deadlines and milestones to the required standards given the need to simultaneously prepare
- Deliver multiple outcomes which are often complex and interconnected.
- Understanding of Digital Identity investigations and relevant legislation, regulations, and compliance requirements
- Experience in both financial and identity fraud areas is highly desirable.
- You have a current Certificate IV in Government Investigations or a willingness to complete one, or experience in an investigative role.
- It is desirable that you have experience using case management systems, fraud detection and entity resolution systems, and/or data analytics to support investigations and decision-making

Why join us? At Service NSW, you'll have the opportunity to lead work that has a direct impact on protecting public trust and delivering positive outcomes for the NSW community. You'll work alongside passionate and dedicated professionals in a collaborative environment that values innovation, integrity and continuous improvement.

Essential Requirements

- Appointment and ongoing assignment is subject to satisfactory participation in pre-employment checks, ongoing probity screening, and completion of a satisfactory criminal record check.
- From time to time you will need to provide witness statements and attend court to support prosecutions of matters referred by Service NSW.

To apply:

1. Complete the mandatory questions in the online application, by clicking 'Apply Now
2. Attach your current resume (4 pages max) and a covering letter (2 pages max)



outlining your suitability for the role.

For enquiries relating to this recruitment process please contact Alyssa Shearman via [email protected] For more information on the role and its accountabilities please contact James Thomas, Senior Investigator via [email protected] This role has been advertised externally and a talent pool may be created for any temporary or ongoing opportunities that arise over the next 18 months.

Click Here to access the Role Description . For enquiries relating to recruitment please contact Alyssa Shearman via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Thursday 22nd October 2026 at 9.59am

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on [02 8276 8130](tel:02 8276 8130) or [email protected].

For more information, please visitInformation on some of the different types of disabilities

Information on adjustments available for the recruitment process

📌 Fraud Investigator (Sydney)
🏢 Service NSW
📍 Sydney