Fraud & Scams Officer | Major Australian Bank | $45/hr + Super Parramatta, Sydney NSW | Contract Opportunity | 9 November Start

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/n The Opportunity Kennedy Reid is partnering with one of Australia's leading financial institutions to recruit multiple Fraud & Scams Officers for an urgent November intake./n

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/n This is an excellent opportunity to join a well-established banking contact centre, supporting customers who have experienced or may be at risk of fraudulent activity, scams or unauthorised transactions./n

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/n We are looking for customer-focused professionals who can demonstrate empathy, strong problem-solving skills and the ability to remain calm when dealing with sensitive and potentially distressing situations./n

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/n Candidates with experience in banking, financial services, fraud prevention, disputes, collections, hardship or high-volume contact centres are strongly encouraged to apply./n

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What's on Offer?/n /n

- $45 per hour + superannuation (subject to final confirmation)

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- Casual Contract opportunity with a major Australian bank

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- Parramatta location

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- Start date: Monday, 9 November 2026

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- Structured onboarding and training

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- Exposure to fraud prevention, financial crime and banking operations

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- Supportive, team-based contact centre environment

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- Opportunity to develop specialist banking and financial crime experience

/n The Role/n

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/n As a Fraud & Scams Officer, you will be responsible for supporting customers who have concerns about suspicious transactions, scams or potential fraudulent activity./n

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Your responsibilities will include:/n

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- Handling inbound customer enquiries relating to suspected fraud,



scams and unauthorised transactions.

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- Providing empathetic, professional support to customers experiencing financial distress or uncertainty.

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- Gathering relevant information and asking appropriate questions to understand customer circumstances.

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- Identifying potential fraud indicators and escalating suspicious activity in accordance with internal procedures.

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- Assisting customers with next steps and explaining relevant processes clearly.

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- Maintaining accurate customer records and case notes.

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- Following banking policies, privacy requirements and compliance procedures.

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- Working collaboratively with internal teams to support positive customer outcomes.

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- Meeting quality, productivity and service standards within a fast-paced contact centre.

/n About You/n

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/nTo be successful, you will ideally demonstrate:/n

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- Previous experience in a high-volume, phone-based customer service environment.

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- Strong communication skills, empathy and active listening.

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- Confidence handling difficult, emotional or distressed customers.

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- Excellent attention to detail and the ability to follow structured procedures.

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- Strong problem-solving and investigative skills.

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- Ability to navigate multiple systems while speaking with customers.

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- A professional,



resilient and customer-focused approach.

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- Flexibility to work rotating shifts, including weekends.

/n Highly Regarded Experience/n

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- Banking or financial services contact centres.

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- Fraud detection, scam prevention or transaction disputes.

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- Financial crime, AML/KYC or transaction monitoring.

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- Credit cards, payments or banking operations.

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- Collections, recoveries or financial hardship.

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- Customer complaints, escalations or vulnerable customer support.

/n Direct fraud experience is advantageous but not essential. We welcome applicants with robust transferable customer service and problem-solving skills./n

/n Key Availability Requirements This is an urgent recruitment process./n

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- Interviews: Expected from Friday, 16 October 2026.

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- Commencement: Monday, 9 November 2026.

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- Location: Parramatta.

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- Roster: Rotating shifts, including weekends. Flexibility outside standard business hours may be required.

/n Applicants must be available to commence on 9 November, including completion of any required notice period./n

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/n Apply Now If you enjoy helping customers, solving complex problems and making a meaningful difference, we would love to hear from you./n

Applications are being reviewed immediately, with interviews being arranged at short notice.

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/n Click APPLY NOW and submit your updated resume./n

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/n Due to the urgency of this intake, shortlisted applicants will be contacted promptly./n

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/n Kennedy Reid is committed to providing equal employment opportunities and welcomes applications from candidates of diverse backgrounds.

📌 Fraud & Scams Contact Centre Officers - Multiple Positions (Sydney)
🏢 Kennedy Reid
📍 Sydney