WE’RE NOT LOOKING FOR JUST ANOTHER RECEPTIONIST.

We’re looking for an exceptional Dental Front Office Coordinator.

Dentistry in Canterbury & Toorak Dental Studio | Melbourne, VIC

Are you an experienced dental receptionist who can keep a busy practice running smoothly, make patients feel genuinely cared for and stay one step ahead of what needs to happen next?

Are you organised, proactive and calm under pressure? Do you take ownership, work harmoniously with a team and get things done without waiting to be asked?

If so, we’d love to hear from you!

Our front office is the hub of our practices. We’re looking for an experienced dental professional who understands the demands of a busy dental environment and takes pride in delivering an exceptional patient experience.

This is not an entry-level role. We want someone who sees what needs doing, takes initiative and follows things through.

WHAT YOU’LL DO

- Deliver a warm, professional experience for every patient.
- Manage phones, appointments, cancellations and competing diary priorities.
- Proactively fill diary gaps and manage patient recalls and follow-ups.
- Handle patient accounts, payments and sensitive conversations confidently.
- Maintain accurate records and communicate effectively with clinicians.
- Take ownership of tasks and contribute positively to the team.

WHAT WE’RE LOOKING FOR

- Previous dental reception experience and a sound understanding of dental workflows. Clinical experience is desirable.
- Experience with D4W or similar dental practice management software.
- Excellent communication, organisation and attention to detail.
- Confidence managing competing priorities and difficult conversations.
- Initiative, accountability and a genuine team-first attitude.
- Reliability and pride in doing things properly.

We offer a professional,



supportive team environment with transparent expectations, established systems and opportunities to contribute and grow. BEFORE YOU APPLY — SHOW US WHAT YOU’VE GOT!

We know a resume doesn’t always tell the whole story. As part of your application, please complete our short Front Office Challenge (approximately 5–10 minutes).

1. Prioritisation: A patient with severe dental pain is calling, a patient is waiting at reception, and a clinician needs help filling a cancellation. How would you manage these competing priorities?

2. Patient communication: Write a short, friendly and professional text message to a patient regarding an outstanding balance before their next appointment.

3. Let’s get to know YOU! Tell us three things about yourself that we should know — and what makes you someone we’d love to have on our team! Share something about your personality, strengths, passions, achievements or even a fun fact.

We want to know how you think, communicate and what makes you you.

READY TO APPLY?

Please submit

- Your current resume.
- Your responses to all three Front Office Challenge questions.
- Three professional referees, including their names, positions, relationship to you and current contact details. Please ensure they know they may be contacted.

Ideally, these referees should be a recent practice manager or direct supervisor. Applications without the completed challenge and three professional referees will not progress to the next stage.

We’re looking for more than someone who can answer the phone. We want an experienced, proactive team member who takes pride in their work and makes a real difference to our patients and practice.

Think you have what it takes? We look forward to meeting you!

Hours and remuneration will be discussed with shortlisted candidates.

📌 Front office coordinator - dental (Melbourne)
🏢 Dentistry in Canterbury
📍 Melbourne