We are seeking passionate, client focused individuals to join our Frontline Operations Advancement Program.

As a Service Delivery Officer, you will work in a scheduled contact centre setting, providing high-quality service to clients.

The Frontline Operations Advancement Program is an opportunity to build your skills, broaden your experience and progress your career in the ATO.

You will commence at the APS 2 classification and participate in practical on-the-job training, structured learning and development activities, and capability assessments. Throughout the program, you will be supported by your team leader and subject matter experts to develop the capabilities required to perform at the APS 3 level.

While participating in the program, you will undertake duties consistent with the APS 2 classification and progressively develop and demonstrate sustainable APS 3 capabilities. You may also be given supported opportunities to undertake more complex work and development activities to help assess your readiness for advancement.

Click Apply Now for further information about the program.

The work you will do

You will spend your time interacting with clients over the phone supporting them in meeting their tax, superannuation and registration obligations. You’ll also assist clients with debt management and process account activities received through various channels, including phone, paper, webchat, email and online portals.





You will use good judgment and apply relevant policies and procedures to inform your decision making. Your attention to detail will ensure outcomes, actions and agreements are accurately recorded.

You will be responsive and adaptable to changing client and business needs and manage competing priorities to deliver outcomes. You’ll work as a part of a team, sharing your knowledge to collaboratively resolve issues and contribute to continuous improvement.

Program placements will be offered on an ongoing basis in Burnie, Hobart or Perth.

We embrace the strength of diversity – through our people and the perspectives they bring.

We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the selection process.

Our ideal candidate

- demonstrates strong customer service skills and the ability to engage effectively with customers
- adapts positively to changing priorities, multi-tasks and applies good judgement
- communicates with empathy, exercises sound judgement and tailors’ responses to assist clients
- navigates multiple computer systems while applying policies and procedures
- has a willingness to learn.

📌 Frontline Operations Advancement Program (Australia)
🏢 Australian Taxation Office
📍 Australia