Full-time Guest House Manager position available in Pyrmont NSW 2009 3 Stand-out Bullet Points:

- Salary Range: $79,000 - $85,000 per annum (exclusive superannuation)
- Position based in Pyrmont NSW 2009
- Exciting opportunity to work in a professional setting.

Position

Overview

Property Host offers a curated selection of premium holiday homes and accommodation services, ensuring guests enjoy exceptional experiences throughout their stay. The company focuses on providing a high standard of hospitality and accommodation services with personalized attention, making every stay unique and memorable. On behalf of the company, we are currently seeking a Guest House Manager to join their dynamic team.

In this role, you will oversee the guest experience, ensuring smooth and seamless operations of all services. This role requires a passion for hospitality, a keen eye for detail, and the ability to lead a team dedicated to delivering outstanding service.

Position Responsibilities and Tasks

- Plan, organise and oversee daily accommodation operations, including reservations, guest reception and check-in/check-out.
- Coordinate housekeeping, laundry and maintenance to ensure properties meet cleanliness, presentation and guest comfort standards.
- Supervise staff and service providers, allocate duties, organise schedules and provide training and performance feedback.
- Monitor guest satisfaction,



resolve complaints and implement improvements to accommodation services.
- Monitor accommodation revenue and operating costs, maintain financial records and ensure cost-effective service delivery.
- Manage accommodation supplies and coordinate purchasing within approved budgets.
- Ensure compliance with workplace health and safety requirements, security procedures and emergency protocols.
- Liaise with property owners regarding maintenance and service standards, and provide guests with local tourism and transport information.

Qualifications and Skills

- Diploma or equivalent in Hospitality or Hotel Management, Business, or a related field.
- At least 1 year of proven experience in hospitality or accommodation management, preferably within executive, holiday or boutique accommodation.
- Robust communication and customer service skills, with a professional approach to resolving complaints and unexpected issues.
- Sound understanding of accommodation presentation, guest safety and workplace health and safety requirements.
- Demonstrated ability to supervise staff and coordinate housekeeping, maintenance and other accommodation services.
- Knowledge of local attractions and ability to arrange personalized guest experiences.

Salary: This is a full-time position with competitive remuneration between $79,000 - $85,000 p.a. plus superannuation for a 38-hour work week. OLIV0134

📌 Guest House Manager (Sydney)
🏢 11 Recruitment
📍 Sydney