Company Description

EXCEL Building Management is a leading Building Management company servicing Sydney's High-end Residential and Commercial Strata Title Markets. Our core in-house services include Building Management and Concierge Services, and we manage a large portfolio of high-profile clients based in Sydney.

At Excel our hand-selected people are our greatest asset. Our staff are supported by a team of dedicated professionals at Head Office, many of whom have been promoted internally from within our sites. Our work culture is something we are proud to maintain.

Summary:

As the Head Concierge at our prestigious property in Elizabeth Bay, you will play a pivotal role in enhancing the guest experience by providing exceptional service and support. You will lead a dedicated team, ensuring that all guest requests are met with efficiency and professionalism, thereby contributing to the overall reputation and success of our establishment.

Responsibilities:

- Oversee the daily operations of the concierge team, ensuring high standards of service are maintained.
- Manage resident inquiries and resolve any issues promptly and effectively.
Assisting the Building Manager with issues related to By Laws, resident car park, reporting, keys auditing.

- Train and mentor concierge staff, fostering a culture of excellence and teamwork.
- Securing resident keys, security devices, parcels,



and dry cleaning.
- Internal and External Patrolling.
- Completing Incident Reports when necessary and responding to emergencies.

Working hours: 7 am to 3 pm from Monday to Friday

Qualifications:

- Proven experience in a concierge or customer service role, preferably in the hospitality industry.
- Strong leadership skills with the ability to motivate and manage a team.
- Excellent communication and interpersonal skills.
- Ability to multitask and work in a rapid-paced environment.
- Strong problem-solving skills and attention to detail.
- Computer literacy (use of Microsoft Word and Excel, e-mail and BuildingLink).

More About The Role

Applicants must be eligible to work in Australia (Australian Citizens or Permanent Residents). Successful applicants will be required to provide a valid Police Check as part of the recruitment process.

Uniform is provided

1. Men: Black business suit trousers, white business shirt, tie and name badge.
2. Ladies: Black business suit trousers, white business shirt, scarf and name badge.

Training is provided prior to first shift.

Immediate start is available.

Visit our website , and submit your resume as part of your application.

We take this opportunity to thank all applicants in advance and advise only short-listed candidates will be contacted.

📌 Head Concierge - Full Time (New South Wales)
🏢 Excel Building Management
📍 New South Wales